Pandora Jewelry 800 Boylston Street, Boston, MA 02199

"Very friendly staff,experienced is top and my wife is so happy with new braces and charm thx"

"Arrived at 10 minutes to close knowing exactly what I wanted. Saw other customers still in the store. Was told they were closed. Probably didn't NEED another charm but was hoping to add Boston to my baubles. Boo on your staff today. I would have been out of there in less than 2 minutes and it still would have been well within your posted operating hours."

"I’ve been few times at this store and the sale associates are nice and helpful but the manager is always with an attitude as she owns the store. I wonder if for that reason every visit there’s a new sales associate. I was just there to ask about the new collection and I understand that there’s is a process before to show it to people. Instead of explain me that they need to organize the merch to put it on sale on launch day, she was so rude and told me that they have few stock and that better go to buy online if I want to get them because they might sold out at for time next day. Definitely no going more to that store and I feel it for the people that have to work with her."

"In this store is where I usually bought all of my charms and one day I bought a ring but it was kinda big, I went back to see if it was possible to change it for a smaller size but when I asked a girl and another worker immediately took the ring out of my hand and was really rude telling me that she couldn’t resell it and was giving me dirty looks, I was okay with the fact that it wasn’t possible to change the ring but the attitude of that woman was really unacceptable, the girl was really nice but I’m not coming back to that store."

"Horrible experience in Pandora that is in Prudential! I tried to go to the store waiting for them to help me with my bracelet because when I walked my bracelet opened by itself, I had to check every 5 minutes that my bracelet did not open. I was afraid that I would lose it. When I arrived at the store I explained to them what the problem was, First of all, "the manager" who was very rude and disrespectful, she told me that she’s not gonna change my bracelet because it was in perfect condition, I tried to explain to her that at first it seems to close well but when I am walking my bracelet opened and fell, she insisted that she’s not gonna change it for a new one because the bracelet is fine, she also told me that it happened because I didn't close it well, I asked her for her name just to talk to customer services and tell them who took care of me and she said that she didn't have to give me her name and she walked away. I was embarrassed by her behavior. She seemed extremely entitled. I was disappointed that this company would allow such representation. Just to mention it, I bought my bracelet 2-3 weeks ago in that store. Very bad experience, and unprofessional! If you need help, go to another Pandora’s store. I will rather drive to Burlington or Assembly and have great service than to come back to this location. I went to Pandora in Assembly the same day and they helped me with my bracelet without problem, and they also helped me to find a new charm. Excellent staff!"