Ashley Store 14 Kelly Road, Salem, NH 03079

"My husband and I walked in ready to buy the bed set that we liked online for our new home. We already knew what we wanted. When we first walked into the store we were greeted by a man in a beanie, with slippers on and a black eye. We told him me knew what we wanted and I had shown him the set online, he told us to go look around and come find he when we are ready. Well we found the set we wanted and went back to the front looking for him, there was four other sale reps sitting around, one older gentleman was on a couch eating a sandwich. My husband and I stood at the front podium, no one helped us. One man then yelled for the man that greeted us to help and he shouted back “yeah they are mine!” Still did not help us. It was an easy sale and we ended up walking out. Five sale reps and no sale done."

"After visiting several furniture stores in Nashua, we decided to try Ashley Furniture in Salem NH and I’m so happy we did. From the moment we walked in the door, we were greeted by a friendly and welcoming man, Gamal Kotb, who listened to what we we wanted for furniture and spent time to compare prices for us, answered all of our questions honestly and was able to work with his team to give us the BEST prices for what we wanted compared to all the other furniture stores we had visited. I would highly recommend Ashley Furniture in Salem NH for their excellent customer service, friendly staff and beautiful furniture at fair prices!"

"Ricardo was great at helping us find our new couch! He moved ottomans from each section to make sure we liked our purchase options and made sure to review all items multiple times to make sure we had everything in our order. Great experience and a quick/easy purchase."

"Update: It has been 2 months and we still have no bed put together. The wrong parts have been sent 5 times. I hate to write a “bad” review, but we have been let down. I am not trying to be mean about this. I do want to provide constructive feedback. We have bought from Ashley furniture for years. Dining table, dining nook, bar stools, coffee and end tables, decor…you name it. We even purchased during the pandemic and though the wait was long, the quality was unmatched. It feels like quality control has gone downhill. We would certainly like to continue purchasing from Ashley again as they have been our go-to, but something needs to change…on the other hand, our experience at the Salem store has always been great. Very helpful sales representatives. We recently bought a couch and bedroom set. Communication was the first downfall. Ashley did not communicate that our items would be built for us on delivery day, so we already expected to put everything together on our own. However, the delivery men wouldn’t have been able to build our furniture completely anyways. Bedroom set was missing pieces and one part of the headboard was missing an attachment slot. Couch was damaged on delivery, but oh well. Things happen. We called and they sent us repair items and the missing pieces, but the pieces for the bed were incorrect. Some of the anchors were falling out as well so we couldn’t even put in the screws. Waiting on a repairman to come and fix up the couch. So, it’s been about 2-3 weeks and my husband and I are without a finished bed. The pieces are all beautiful, but it’s upsetting we’ve been building weekend after weekend with no furniture to enjoy."

"I worked with Paul at Ashley Furniture in Salem, NH. He was very pleasant, did not pressure me, and I was able to find a great piece of furniture with his help. He also researched and found a discount for me. Great experience all around. Thank you, Paul!"