KAY Outlet,

80 Premium Outlets Boulevard, Merrimack, NH 03054

"Several weeks ago I stopped by the Merrimac New Hampshire. store. I needed a repair on a bracelet that my son had given me many years before. Darius assisted me. He asked if I had a warranty on the bracelet , which I had no idea. He then asked me what year my son bought the bracelet . again. I was not certain but knew,it was more than 20 years ago. It took the time to go through the receicts for several years and was able to find my son's purchase and that he had purchased the warranty, 23 years ago. My repair would've cost me several hundred dollars and was free. My favorite 4 lette F word☺️. Him taking the time that he did saved me a lot of money and I was extremely grateful. Thank you, Darius, you rock."

"We travel over an hour and twenty minutes to go to this store instead of going close by. The manager there goes way beyond to make your experience in the store perfect. Everyone is friendly and knowledgeable."

"For anyone who may read this, all I can say is DO NOT shop with Kay Jewelers! We have consistently had terrible experiences with them, at different locations since December. I have gotten no where with store managers, customer service, etc. They say one thing and then question you when they don’t hold up their end; when you try to hold them accountable to their word. They give your jewelry back to you in worse or the wrong condition than when your jewelry was sent out. We sent my rings out three times over a period of almost two months. They were only supposed to be gone for two weeks to be resized. They “accidentally” or CARELESSLY soldered them together after resizing them incorrectly twice. Apparently they don’t know how to size the rings they sell. (Finally after receiving them back, I saw that the metal has been scratched by a file, and I’m afraid to send it out again to be fixed). Because we have the warranty they recommend with purchase, that we pay for monthly, we get unlimited resizing/etc, so they will not reimburse us for any of the mishaps they created, as we continue to pay monthly for their mistakes to be covered. We then tried to return a ring that we no longer wanted to keep (separate from the ones that were mishandled) in perfect condition/brand new. Returns are 30 days, but it was not clarified that if it was purchased in store, if that is from date of purchase or from the date of being received. It was sent out to be resized the day of purchase, for two weeks. We were under the impression that it was 30 days from the ring being in our possession. I tried to return it (35 days from the purchase date/16 days after having it in my possession). I asked for a return or credit, as I’ve had it with me for less with three weeks. They would NOT do ANYTHING, wouldn’t even listen! I’m a patient person, but I will tell everyone, friends, family, strangers, to never shop with them. They have lost customers for life."

"Lindsay is awesome!! She was so very helpful… for someone who couldn’t make up their mind!! She was fabulous!! Go see her!! Ask for Lindsey!!"

"I bought a beautiful diamond and stone ring for my 20th anniversary. But first I had to get my finger sized because I didn't know my exact ring size and what they did have definitely wasn't my size. So set up an appointment to have my finger sized at a local store. But then I didn't get the reminder text and forgot. So I just walked in the next day. They were super nice, looked me up, found the ring I wanted, sized my finger as well. Before purchasing it, I wanted to be double sure it was what I wanted. So she had me try a number of different rings on I had looked at online. The one I wanted and ultimately chose was unique and nontraditional. It was nice to just try them on in person and what I needed to be totally sure. My experience was awesome!"