KAY Jewelers

"Last month we purchased a bracelet and it broke. At the same time we also purchased the warranty. When we tried to return the bracelet they would not take the return they would only replace the bracelet. We explained the bracelet was poor quality and we did not want a replacement as it would only break again. They said they would only exchange the bracelet. Since we did not see anything else in the store at this time, we asked for a credit. Again she said no we had to get something today. WARNING ‼️ DO NOT BUY ANYTHING FROM KAY JEWELERS!!"

"We had a great experience buying our jewelry today. The staff were great . Michelle especially was awesome. She made the experience alot of fun and we felt that we got a great deal. I highly recommend you heading there for all your jewelry needs. Well done store #2657"

"Tayjah and Brianna were awesome!!! super nice and personal. they also gave really good recommendations for my mom who was buying a chain for my brother. i would definitely recommend this location for anyone who is looking for a piercing or a chain."

"Victoria was friendly, attentive, and intuitive. My school-age daughter was shopping for something special for her best friend. Victoria treated her like a person, not just a child. My daughter had a positive experience, learned how to compare and contrast different items, and weigh their value. We are very happy with our purchase, and even more so with the quality of customer care we received. Thank you, Victoria."

"I went in to this location after deciding to upgrade my wedding rings for my tenth anniversary. I went into the store dead set on getting a rose gold set as I love pink! Well after I was pleasantly greeted the moment I walked through the door I was approached by Michelle. She was extremely excited to help me find the perfect set so my original set could be put away as a sentimental heirloom piece for when my son grows up. I felt so special the entire time that I was there. I tried on like 20 pieces and ultimately went back to a stunning yellow gold set that just sparkles so. I never felt pressured to buy anything or spend more money than I was comfortable with. The financing process took a minute and was completed by another wonderful associate named Emily. I was lucky enough that my fingers are “case size” so I was able to walk out with my brand new set on my finger. They went above and beyond to explain the LPP and the rules behind it. What is included and even though I wore my freshly cleaned and sparkly set out of the store, they still gave me the ring box in case I need to put it away. Michelle made sure to fully explain the grade and all the specs of my Diamond. I couldn’t be happier with the personalized service I received at Kay’s in Millbury. If you are looking for a store to make you feel comfortable and not pressured, This is absolutely the store to go to!! I will also say that I have been to multiple Kay’s locations and I will be going no where else after receiving such wonderful service. Thank you Michelle and Emily for making my anniversary upgrade experience so wonderful."