Tiffany & Co. 73 Providence Place, Providence, RI 02903

"A week ago, I went to Tiffany store in Providence store with my son and requested to clean my rings, and Natasha looked over me from head to toes and my son as well, then two words came from her mouth 48 hours! I was shocked and asked what 48 hours. She said 48 hours again. I explained to her again I just needed to clean my rings like I used to do so just walk in and clean them. Then, two words was pushed out from her mouth again 48 hours. I was confused and requested talking to the manager, a women was called in and explained to me that they need 48 hours to do the cleaning which I still questioned about it. Because I planned to get a bracelet and wanted to see the bracelets, she asked all my personal information like my cell phone number and did some research on her iPad, then decided to get a bracelet for me to see. I asked her why she asked my phone number to show me the product. She said that was required from the company. I was shocked again. I had never ever heard about it before. After reviewing my information from their account, she even texted me to verify it was me! What??? So. Yesterday I went to the store again, the salesperson did clearing for me right away, never ever said 48 hours!!! Also that person was very nice and showed me the bracelet that I wanted to see. However, Natasha just rudely jumped in and said she showed me the bracelet last week I wanted. Even I felt uncomfortably, still went to her. However, I will never go to her again to buy anything from her and let her to make commission. Also, I talked to the true manager. Manager who told me 48 hours for cleaning last week is not even the manager as well. Very disappointed customer service experience at Tiffany Providence store."

"Called a day before to ask questions and the woman was very helpful. Went in today for my birthday and bought a beautiful necklace. The sales associate was a sweetheart and I was welcomed warmly when I entered the store. I can’t wait to come back and buy the matching bracelet. 10/10 experience"

"I stopped in to make a small purchase last month, and I was assisted by Denise (I think that was her name). She was so kind and helpful another store had blown me off about a recent purchase needing to be cleaned, but she took it upon herself to clean my necklace so that it looked like new again. What wonderful customer service. If I am ever back in town, I will definitely return for a visit."

"Love this place! Classy & Professional. They did a fantastic job at polishing my beautiful bracelet. Great customer service. Go buy something special!"

"As always, exceptional customer service. Cheryl Cusick, at the Providence Place Location was very nice and courteous. Very knowledgeable of Tiffany products I purchased. Very pleasant experience as always"