J.H. Breakell & Co.

"Horrible customer service. Heart pendant in a small case with 4 other pendants that’s it and they all have their own plastic price tag in front of the item clearly marked. When I get to the register it’s $10 more ?? When I ask why the employee says “ the tags get switched around “ this is not T J Maxx jewelry counter where it’s packed with jewelry, also I was the ONLY one in the store so not busy ! Her response is I can refund it. I ask why not give me the price on the plastic “ tag” her response “ im not doing that” so she would rather lose a sale and a customer than do the right thing and honor the price that was posted. Any other place would gladly do that especially around the holidays. It’s not even about the money it’s about how I was treated. One would also think the “tag” would be removed right then and there to avoid future problems, but no she just left it. I always shop local but never here again"

"Extremely rude. I don’t know what the qualifications were for the hiring process but the bar seems really low. I’m only leaving a 1 star because that’s the lowest I can go."

"Lady who was working in the store had terrible customer service. Not sure why she was hired. If I can give this zero stars I would… please do better"

"I’ve been going here for years to buy my mother’s presents. Went in for a gift that I saw on the catalogue and was listed for $65 (in-store with the tag on). The lady working there charged me $80. She was so rude and unprofessional when explaining the price difference. I got a refund and will never be going back there again."

"Thank you for crafting this stunning necklace. My birthday is coming up and my mom was diagnosed with terminal cancer. She's always called me sweet pea. When she was 1st diagnosed I was looking for presents to cheer her up we found out everything that sweet peas. We didn't know they were even flowers. A month ago I got sweet peas tattoos on my ribs for her. She found this necklace online if I can post a picture I will. This is so beautiful it's the most important thing she's ever gonna give me thank you"