Zales
1245 Worcester Street, Natick, Massachusetts, United States
About the Zales
Zales is a renowned jewelry store located at 1245 Worcester Street in Natick, Massachusetts, United States. With a wide range of exquisite jewelry pieces including diamond engagement rings, necklaces, bracelets, and watches, Zales is a go-to destination for those looking to add a touch of elegance and luxury to their collection. Whether you're shopping for a special occasion or simply treating yourself, the friendly staff at Zales will help you find the perfect piece to suit your style and budget. Visit Zales today and indulge in the beauty of fine jewelry craftsmanship.
Photos of Zales
1245 Worcester St Suite 1218, Natick, MA 01760, United States
Opening hours of Zales
Monday:
11:00 - 19:00
Tuesday:
11:00 - 19:00
Wednesday:
11:00 - 19:00
Thursday:
11:00 - 19:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
12:00 - 18:00
Reviews of Zales
"Mary, was outstanding and so sweet. She went above and beyond to assist me. She made sure I understood everything. Also the gentleman who was there with her was also very helpful and nice he answered any additional questions I had. Really great service especially during the holiday madness."
"Worst experience ever. My partner and I purchased two engagement rings from this store and Mary was very convincing from the very start. We waited 6 weeks for one ring and it was completely the wrong size when it arrived. It was suppose to be a size 5 and it was a 7. It was a custom ring and the diamond setting were uneven. The ring sat there for a week before we went to pick it up and nobody checked that the ring was the correct ring ordered. It was fixed within a week. I had to wait 9 weeks for my ring and it arrived 1.5 carat instead of a two carat that I ordered and it was the wrong size too. Luckily it did fit me Ok. I was told they would order the same ring in a two carat that i had ordered and paid for. The ring was not at all what I ordered. It was really another disappointment and a frustrating process. I ended up with the 1.5 Carat because I didn't have the confidence in Mary or Luis to do a good job. They were very unprofessional with some of their comments and what was suppose to be an exciting moment in our lives was a huge disappointment. I would NEVER go back to this store again. There isn't a proper manager either to handle the situation. Below is a pic of the ring on the left that I ordered and the ring on the right is a completely different ring. Go somewhere else and get the service you deserve.."
"We had a good experience here. My wife and I have been married for 7 years and we were browsing, having had an upgrade in rings on our minds since day 1. Sales was NOT pushy at all, informative, transparent and accommodating. We ended up buying a ring my wife loved and we were very happy with the experience."
"Went to Zales to resize my husband’s ring, and I encountered Mary! An awful old woman who should probably retire cause she doesn’t know what customer service is. She was very rude and on top of that didn’t know what she was talking about. I wouldn’t trust her with my zales account. This store is super unprofessional and goes through managers. And if you want to speak to one they don’t have it. She took his ring with no answer or idea of when he will get it back and had the audacity not to call me back (the acct holder) to tell me she refunded it. And now have to order another. Smh just a nightmare! Please spare yourself the drama and go to Kay’s."
"I am soooo disappointed at this location. My now husband bought an amazing engagement ring from Zales I loved it. It was a bit big so I weight to this location for a resize and the lady Arlene was not into helping me at all. First of all she tried selling me a warranty for my ring that it already has! Then she tells me that the resize takes up to 2 weeks as I called today after 2 weeks as my ring is not ready yet!!!! To find out that Zales offers expedited shipping before placing order and that lady Arlene or Irene didn't even let me know even after me asking if there was anything we can do to expedite resizing. I got marry without my ring and now Christmas without it."
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