Classic Soft Trim

"I would highly recommend taking your vehicle anywhere others then the Saco or Wilmington locations..I took my vehicle to the Saco locations for three different installs being done incorrectly..each time I was made to feel as if I was being to picky about my $2000 seats..the last time I was contacted by the “owner” of the company who told me that since they have done it incorrectly 3 times at the Saco location they would need me to bring my vehicle to the Massachusetts branch..roughly 4 hours away from my home in Maine, total inconvenience..he then offered to drive my vehicle down and back..which I have never heard of a vehicle being driven state to state..no thank you, maybe trailer it..on top of that the owner at the Massachusetts branch did anything in his power to make it and inconvenience for me to have my vehicle serviced in Maine before recommending I go somewhere else because they weren’t able to “do it correctly” from there Saco Maine branch..I then took it to another place in Scarborough Maine (Auto Sound Co) who actually treated me with respect and kindness and cared about how my vehicle looked and also informed me that classic soft trim had installed my seats incorrectly for a fourth time (not putting the airbags in the seat sleeves) after the outcome I would highly recommend going to auto sound co in Scarborough over classic soft trim and if you are located in Mass I would recommend a different location as well for better customer service and vehicle care.."

"I couldn't ask for better customer service. Easy to communicate with, service was great. I highly recommend them. Thanks for taking care of my sons car starter (Nissan Rogue) so quickly. You guys ROCK!!! Happy Thanksgiving to everyone at Classic Soft Trim."

"Made an appointment for two heated seats on my 2022 Ram Classic. Ill update next week. Asked for some foam between springs and lower cushion. They do work on brand new vehicles im hoping for the best."

"DO NOT go here!!! I order Katzkin leathers seats. Setup the appointment at this location. Talked to someome there. I dropped off my new car early morning and picked it up later that day. I was horrified when I saw my new leather seats. They definitely rushed the install. There was dust everywhere, the leather seats had wrinkles throughout the whole car. The wiring for the heated seats was sticking out everywhere. The foam was literally sticking out of the driver seat, passenger seat and back seats. The heated pads was installed incorrectly. My head rest was stuck, it wouldn't go down. The back seats were reinstalled incorrectly and popped off the clips while driving back home. I was so furious. I stayed in there parking lot taking pictures. They ignored my calls, didn't let me in. Close shop early. I can smell cigarettes in my car. I don't smoke cigarettes. It was really bad.... I wish I could upload pictures to show you all. Thankfully, after sending the pictures to Katzin headquarters. They refunded me 60% of what I paid. That's how bad the install was. They do not have the proper tools or equipment or unqualified employees. They didn't care about quality. It looked like a child install my leather seats. I would not recommend this place especially for leather installation. Katzkin said they will not be working with them anymore. Hopefully, they won't. Because damn. It was bad. Bad!"

"They installed parking sensor on my 2019 Toyota, and it does not work properly. Sensor should go off only when in REAR in reverse, FRONT transmission out of park, and moving approx 6 mph. The sensor goes off all the time. I DO NOT RECOMMENDED THIS COMPANY. Actually they supposedly do seat covering and trim. Not sure why they are installing electronics. I did not chose them. DANVER TOYOTA selected them to do this installation."