KAY Jewelers

"Update to original review left 3 months back: Ken heard of the issue and took care of it promptly. I appreciate that my ring has been brought back to 100%. ----- original: ---- My girlfriend bought me an amazing ring from their website for our anniversary, but it needed to go up half a size. She got their all encompassing warranty so we went there for the service. I specifically asked for them to do a "cut and spread" so that the ring wouldn't be thinned down. I was willing to pay for the small bit of metal that it would've taken to do that, even though the ring was within the return period and was warrantied on top of that... was told "No problem!" By Kojo (I believe [acting] manager there). When the ring came back, however, they did the "heat and stretch" method (badly!!) which resulted in a ring that was uneven, bumpy, and *much* thinner than i am comfortable with. Definitely NOT what I specifically asked for!! Kojo tried to tell me they would now have to replace the full shank at a cost to me of almost $220 to fix THEIR mistake. When i mentioned going to my preferred jeweler to look at it Kojo was quick to state that if my ring were serviced by any other jeweler it would void the warranty (violation of Magnuson-Moss Warranty Act of 1975 that the FTC cracked down on a few years past), and that he was threatened that he was "noting that in our records". I will NEVER buy anything from this store, nor recommend anyone go to them EVER."

"The staff here are consistently helpful and always friendly! They helped us pick out some really special and important pieces. They are always willing to clean our rings for free too! We appreciate you!"

"I would love to give credit where due. And over the past 3 years. I had some..(far between good experiences with Kays (both berkshire county stores). I have purchased thousands of dollars in jewelry in these locations. Expecting that they were professional along the way. Now I feel as if my investments are NOT backed by the value they did hold on paper! This last experience was with a ring i purchased as an anniversary gift for my boyfriend. A beautiful piece that needed to be sized up by half a size. We specifically asked then to add gold to size it and agreed we would pay more for that. We picked up 3 rings from repair today. Which over the last 3 years, almost always results in one piece making it back to the shop because their repair shop never corrects issues and creates new ones. Well according to KOJo he sent my boyfriends rings to Levian with my rings. (This ring isnt Levian). They messed up the ring. It is bumpy and not shaped cirmectrically. According to kojo.. the mistake was his to send it to levian. And then the story switched that he sent it to Levian to be stretched so he could send it to his shop to add. In the end he quoted us $220 to fix the added gold for the half size resize!. We were so upset that wr talked of another jewler. And he threatened to make a note in my account because that could void our warranty! So now we are stuck with a ring that they damaged. And were told that even if we pay 220 to fix it. It will never have perfection!! I feel like i own high priced cracker jack prizes at this point! No recourse! And every time something goes wrong , there is always a story! Including one of these dozen repairs that they lost one of my rings. I kept coming back trusting they would make things right! At this point .. I would NEVER trust this business !! If u have opportunity to buy jewlery at a reputable place! Please save yourself the nightmare. They couldnt even confirm if 1.. 2 or 3 of my repair rings were in before we went to the store. Corner store cracker jacks."

"Ken is the best guy we've ever worked with. From getting my engagement ring to picking wedding bands and gifts for our daughter or each other. He is absolutely amazing. And will always come back for him."