Jack Madden Ford Service Center

"Cheryl Springstein is the best! She was so knowledgeable and helpful. She made my service day seamless. So grateful!"

"Nick M was awesome. I went in for a tire replacement and he called to say the tires have more life in them. I appreciated the honesty. No charge and I saved a bunch of money. The valet driver Toby was prompt and had a good attitude. All around good experience."

"DO NOT GO HERE. Went in for a repair with my heating system that was making a loud noise, was charged a diagnostic for this even though they told me they could not find or hear the problem. Sat with the rep Nick in the car for all of 10 seconds to show him the noise after the diagnostic I paid for and he heard it. He then quoted me $450 to fix it if I brought it back in. I did, and then Nick attempted to bait and switch me and say he was wrong initially and its $1000 + to fix. Worked with a manager who brought the price down to $550 and agreed to do the work. They said they "fixed" the issue and within 2 minutes of driving the car after the fix the noise was back. Brought the car in a third time, they kept it without even calling me back that day even though I had an appointment. The manager told me the car was fixed this time but then went on to do yet another bait and switch saying if it made noise again it would be yet another fix now for $2-4000. Once the car was returned to me, it made the noise immediately again. Just a complete bunch of incompetent techs and uncaring and rude staff and horrible management. They refused refund for the complete lack of any work they did, and wanted me to bring it in a 4th time and pay them even more money to "fix" the car again. Absolute trash can of a business. DO NOT GO HERE FOR SERVICE. If I could give negative stars I would. EDIT (After Response from business): Do not listen to their pathetic attempts to explain away their horrible business practices. They attempted to bait and switch me not once but twice. First after I had to show their tech the issue even thought hey charged me a diagnostic fee that didn't diagnose anything the rep told me it would cost $450 to repair, then called me telling me it would be over $1000 when I brought it back in and they had it sitting there for over a day. Second time after bringing the car in THREE times they then mentioned for the first time that it would require another repair if their supposed work didn't fix the issue. THREE TIMES before they even mention the possibility of a more expensive repair needed. Utter incompetence. No steps of the repair were completed. every time they supposedly "repaired" or "Fixed" anything it still sounded exactly the same, yet they claimed it was fixed and returned the vehicle to me. The issue was an extremely easy to hear loud noise in the dash that they kept claiming they could not hear. I have recorded a video of it and will post a link to it on youtube to make the point even more clear how incompetent you must be to not hear, and claim the issue is fixed."

"Nick helped me at Ford to service my Bronco! He was super helpful explaining everything and had a lot of knowledge on the car and the service it would be getting. He also communicates to make sure you’re informed about your vehicle from dropping it off, to pick up. If you have any trouble, go to Nick!"

"First time at Jack Madden's and they were fantastic. Found my problem with the steering wheel and fixed it. Never been so pleased with the politeness, attention and fast service. Highly recommend Jack Madden Ford."