Boston Sports Clubs Methuen,

116 Pleasant Valley Street, Methuen, MA 01844

"I really like this gym and the equipment they have. The staff and gym culture here is also great. However it is run down, lots of cardio machines that don’t work, that no one seems to care to fix. Pool has also not been open since i joined. It is also extremely quiet in this gym, would recommend playing music. All in all, a good gym"

"Less than stellar company. Attempted to cancel my membership shortly after BSC acquired latitudes. Spoke with someone over the phone (quite some time ago) and was told that I would be “all set”. Figured I was as I was not billed for months amidst covid closures. Recently noticed I was still being billed monthly - no notification via email or any form that billing would resume. When I went to cancel in person (recently) I was told they had no record of my prior cancellation. Terrible business model, facility is not in the best shape, and no attempts are being made to restore the pool. Very discouraging interaction. Shocked at their lack of concern for covid (not a single staff member wearing a mask). Will happily take my business elsewhere."

"Do not give your billing information, they will charge your account when you're on freeze and not using gym then will not refund your money! Once they bill you your money is gone! Please no generic answers, "how can we help", you can help by not charging accounts without permission. At least give a call and not come up with some bogus story that you emailed. How many customers have you scammed with that story? Refund all your bogus charges."

"Would not let me put a hold on my membership while recovering from cervical surgery, they said I had to come in person which was impossible since I was bed ridden for months, they wouldn’t even let my wife at the time cancel my membership in person. I paid for 8 monthly payments costing over 400$ because of a policy that is ridiculous and just another way to trap people in making payments. After many years at their gyms I was happy to finally make it there and canceled my membership and would never go back again."