The Learning Experience - Billerica

"I highly recommend TLE. The staff is friendly, they have great programming, it's clean, and my son really enjoys his teachers and friends. My son started attending TLE at 5 months and it was a relief seeing my son excited to see his teachers, getting pictures in the app throughout the day, and making friends."

"We started our daughter here in March at 18 months. She is our first and had not been to daycare prior, so we were very nervous. I was able to bring my daughter with me when I toured and she was the one who made it clear that this was a good fit. She tried to get in line with a bunch of kids to go outside to play. It was so cute. From the moment she was actually enrolled, things have been awesome. She went from being very quiet and hesitant to use her words to talking nonstop. She is now 2. When we go through pictures from daycare with us, she tells us about the crafts she was doing or about circle time. It is amazing hearing her recall the days through the pictures. The staff is amazing. Almost everyone of them knows her by name and she knows them. They very clearly care about her. From top to bottom, we could not be happier with the experience we have had at TLC Billerica."

"This is the worst experience that we ever have with a daycare. We only sent our daughter here for less than two weeks and we decided quit without receiving any refund. I am even not sure how many reviews here are true because we selected this daycare based on the review, but apparently it is not the same experience. So how bad the experience was? First, the teachers seem to be careless. During this two weeks, every time I picked up my daughter, the teachers just stand there chatting and playing their cell phones. Second, during this two weeks, I rarely received any updates about my daughter in the daycare. 1-2 pictures total and no updates for meals, naps or learnings. Nothing. Third, during this two week, no crafts were made; no pictures were draw. My daughter even told me that the teachers did not allow them to draw. I also asked another mom whose daughter is also in the classroom, and got the same answer. My daughter told me that that they are only allowed to play one toy. Fourth, after a week, my daughter told me that the teacher hit her forehead and hands many times. This is the last straw. My daughter was sent to daycare when she was a little baby. She never behaves that she does not want to go to the daycare. However, this time, after 3-4 days, she always told me that she doesn't want to go and ask me to stay with her. I cannot forget her sad/scared eyes when I left the daycare in the morning. I don't think my daughter will lie to me. Did I talk to the director about all of these? Yes, I did except the fourth point about the hitting. However, after I talked with the director, nothing changes. Still no updates, no crafts, no drawings. During the last few days when I stayed with my daughter in the classroom in morning, I observed that there are some children do not like the classroom and the teacher. One girl cried sadly around the door, and no teachers go to comfort her and just let her cry all the time. Then the last straw is here -- my daughter told me that the teacher hit her. I don't have any evidence or videos, otherwise I will definitely employed a lawyer. This is a terrible daycare. I hope my review can help those parents who want to send their babies to daycare. Think twice."

"I started my son here when he was 4 months old (now 8 months old) and am extremely happy with everyone here. The directors and teachers are all very kind and caring. The smaller infant room teacher Ms Cookie is really great and put me at ease. I was worried about my sons sleep because we had just pulled him from another daycare where he wasn’t able to adjust. However from the first day he was much better than the last one. Ms Cookie was able to know when he was sleepy and have him nap at the right times. She told us about his day and noticed things we might have missed to check with our pediatrician. She logs everything in the app so we know his schedule is going well and takes lots of pictures so we can see him throughout the day. They have lots of different toys and do different activities with the infants like painting that I’m very happy with seeing."

"My son has been with TLE since Aug of last year. We love how clean and organized the classes are. My son used to get sick from daycare frequently before moving to this TLE - it has been an amazing experience for him. All the teachers are very friendly and the new director, Sabrina, has been fantastic. There are frequent communications about the kid’s classes, breakfast and lunch menu and fun activities. The parents are occasionally invited to a round table to gather feedback and improve our and the kid’s experience. The hours are very reasonable - 7am-6pm. The location is very convenient, right off route 3. I highly recommend this center!"