North Shore IT 46 Main Street, Rockport, MA 01966

"John was great! When my computer stopped working he answered my initial call right away and got to work on it the same evening I called. He was able to diagnose (unfortunately it was dead on arrival) and recover all my files within a few hours and gave recommendations for a replacement. When I had my new computer set up he made a house-call to transfer everything over. If you're in a computer crisis and looking for someone who works fast, is thorough, and really knows their stuff, John is your guy!"

"John Penaloza was able to get my Dell Inspiron desktop computer running much faster. He had some issues with my hard drive and so ended up replacing it. His time spent replacing the drive upped the total cost but it was time well spent. Now I have a fast system with improved security to boot."

"This guy is a magician, he really knew his stuff and was very helpful. Our restaurant had network issues for awhile, and Toast customer support was a hassle. John installed new hardware and things were running smooth soon after."

"John's professionalism and IT knowledge is beyond incredible. Our family internet/phone coverage has been spotty for years and I work from home, so that reliance is imperative to me. He provided the solid communication required on all levels."

"John is excellent, responsive and efficent. He helped me select a new business laptop and new business and security software when my very old laptop had a fatal crash, as well as a home network for my transition to remote practice in early 2021. More recently, he responded promptly when our home network was hacked, checked and sanitized our laptops and installed a new, more secure network. In both cases, he acquired and installed the equipment, saving us a lot of time and effort trying to figure out the optimal configuration. John has also responded quickly when questions or minor issues have arisen. I think his hourly rate is quite reasonable for his level of skill, knowledge and experience. Lastly, he is very easy to work with. Highly recommended! Tom Flaherty"