Grace Robinson & Company

"Worst customer service ever. My sister and I stopped in and we’re not greeted or asked if we needed any help. We were not even acknowledged. We had already been to Mother of Purl the day before and spent money. We went back to Mother of Purl and purchased more yarn. Their staff are friendly, helpful and knowledgeable. And as well, what kind of business has hours 10:00 am to 3:30 pm."

"Lovely shop, attentive staff, and excellent service. Very high-quality yarns and needlepoint supplies. The canvas and thread selections are top notch. I immediately felt welcomed but was given time and space to browse. Staff helped with additional useful suggestions for my purchase and offered to order and ship as well."

"Have been a long time customer of both needlepoint and knitting depts. Truly excellent selections for both. Love seeing all of the knitted samples on the floor. Truly accomplished people work there and are both kind and helpful."

"I had a great time visiting and shopping at Grace Robinson today. Extremely helpful when needed but they also gave me plenty of time to just browse by myself and look at all of the many beautiful yarns that she stocks. They have an AMAZING amount of beautiful yarn. They also have many pattern books filled with a lot of beautiful patterns that are for sale. They also carry a large supply of knitting needles and needlework supplies. I could go on and on. This was the first time I have been in a store since April because of Covid and Grace made my experience absolutely wonderful. I would highly recommend this amazing store and I look forward to going back again."

"Having just received the Rowan online newsletter for the first time, I was excited to see a LYS highlighted. I was hesitant to go, as it is a 45 minute drive from my rural vacation home, and some of the negative reviews gave me pause. However, I was able to see that some of the negative reviews were from one group of sisters, who each made a point of giving the shop a single star based on what they describe as a horrible experience . I have no reason to disbelieve them, nor any of the other reviewers, so here's my two cents worth: I am writing this in the off season, so there aren't many tourists for the shop to contend with. I was greeted warmly by the young staff, graciously helped with my questions regarding some Rowan knitting magazines and associated yarns. The inventory is incredible, the samples of projects very impressive, and the staff was helpful in finding the yarn I was looking for. I also learned they will ship to my home if I need to special-order extra yarn. They have a great selection of needles and other knitting accoutrements as well. I will not hesitate to go here again in the future for special projects. I spent close to $200.00 on some gorgeous Rowan yarns and knitting magazines and had no issue with them accepting American Express. I hope your experience is as enjoyable as mine was."