Collision 24

"Have no idea why I'm still here 2 hours later for two tire changes...this has been an eye opening horrible experience between the auto dealership and now their collision center. Then I go check to see what how much longer, and made it seem like I have the audacity to ask. Just wow! The first visit this past Saturday was also a 2 hr wait."

"Collision 24 was unbelievable from their customer service (especially Ron Caswell)— handling everything with white glove treatment. It was a seamless process from obtaining the rental to the execution of the insurance paperwork. My busy schedule both personally and professionally, this experience was all I could ask for and I will continue to use them for service needs and the purchase of my next vehicle! Thank you team !"

"ABSOLUTELY HORRIBLE QUALITY! How can a body shop associated with a dealer have such horrible quality?? After my car was picked up from collision 24 I had to bring my car to some real professionals at Craft Detailing in Dedham so they can correct the mistakes made by Collision 24. They left heavy swirls on my passenger doir and the panel next to it. There was no shine, the paint looked cloudy! Thank god for Craft Detailing who resolved the issue. The down side is I had to pay out of pocket to resolve an issue from a repair made by Collision 24. DO YOURSELF A FAVOR DO NOT BRING YOUR VEHICLE TO THIS BUSINESS, YOU WILL BE DISAPPOINTED!!!"

"After (8 weeks+) of repairs with 24 Collision this is how they sent my vehicle back to me "fixed." 1.The front driver fender is missing 3/4 of its mounting equipment. 2. The passenger front has a damaged bottom valance. 3. The front bumper is misaligned the passenger side protrudes out about an inch 4. They charged but never replaced the American flag on the passenger side. 5.The headlight beams are misaligned by over a meter. 6. They never even cleaned the interior of vehicle, leaving debris inside. I don't feel comfortable returning my vehicle there, they had it for 8 weeks. After week 6 I had to keep calling & Emailing for updates. Half the time they never answered or responded to the emails."

"My brand new Audi Q5 was dinged in a parking lot and needed repair. Following Geico’s recommendation, I brought my car to Nissan 24 Collision. They kept the car days longer than promised. When I arrived to pick up the car it wasn’t ready, so I waited in the parking lot. The crew was bringing in cars that were there for repair. Stunned, I watched them hot-rodding through the parking lot with other people’s vehicles. It was dark by the time my car was ready, so I couldn’t inspect it. I drove straight home, and in the morning found a large swirl mark on the opposite side of where the work was done. Later I found a big drip mark. Given the circumstances, I refused to bring my car back to them to fix it. They did end up paying a different auto body shop to make the repair, but it was still a major hassle. I recommend bringing your car elsewhere for repairs."