Frank's Heating & Air Conditioning

"I had frank heating and a/c do prevention maintenance 3 years ago and they were amazing....I called last month for appointment they gave me day so I took day off ..and they called me today to cancel appointment the day before and said they had people who had no heat ...it's 75 outside .....WOW I gave them 5 star rating 3 years ago today 1 star.....sorry"

"Nice service people. Raining heavy. They checked the inside furnace ? I needed the outside ac unit checked. Andrew said because of HIPPA rules and rain checking the. Outside unit could not be done. I definitely agreed. We decided a repeat visit to finish the job would be necessary. The office called and wanted payment on job done! I said… not done! They were pretending to be professional but at this point calling me “Miss”. I asked for her name… finally telling me it was Pam..I called her Ms. Pam. She asked for my email to send a review of work done and said another separate visit would be needed. That the technician visiting was not capable of any maintenance work or repairs. I believe the bill will be $195. He only checked the air handler"

"Recently completed HVAC installation in my basement. I was satisfied with the quality of work. More importantly, a part of the completed duct work need to be raised a few inches at the time of framing and Chris, the agent who I worked with at Franks, immediately responded and scheduled a Frank’s technician to come in the next day. Frank’s pricing for HVAC is on expensive side but the quality of work is great. I will post another review after the basement is completed and the HVAC becomes fully functional to confirm that everything looks good."

"We had a new ductless split (Mitsubishi - one unit outside with 2 inside) installed in an in-law that had heat but no AC. The AC did its job well but it is also doing a great job supplementing the oil heat as well. My Mom is always cold and it added the required extra layer of heat. The sales person was very knowledgeable and the tech guys were professional and clean. They also added an Ecobee thermostat so I can control the main heat from my phone. Very cool feature!"

"I recently used Frank's Heating Service for a repair on my heating system, and I was impressed with their professionalism and efficiency. They responded to my service request promptly and arrived on time for the appointment. The technician was knowledgeable about my system and was able to diagnose and fix the problem quickly. They also provided a clear explanation of the repair and the associated costs, which I found to be reasonable and fair. Overall, I had a positive experience with Frank's Heating Service and would recommend them to others in the Tewksbury area."