Prospect Auto Body
446 Prospect Street, Methuen, Massachusetts, United States
About the Prospect Auto Body
Prospect Auto Body is a trusted car repair institution located at 446 Prospect Street in Methuen, Massachusetts. Our team of skilled technicians is dedicated to providing high-quality auto body repairs and restoration services to keep your vehicle looking and running its best. Whether you need collision repairs, paint touch-ups, or general maintenance, you can count on Prospect Auto Body to deliver exceptional results. With years of experience and a commitment to customer satisfaction, we are the go-to destination for all your car repair needs in the Methuen area. Visit us today and experience the difference that our expertise and professionalism can make for your vehicle.
446 Prospect St, Methuen, MA 01844, United States
Opening hours of Prospect Auto Body
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Prospect Auto Body
"My roadside assistance guy was great; it was so cold and he still went above and beyond."
"The guys at Prospect Auto Body do amazing work. I ended up there by accident, my F-350 having been abandoned in their yard by my insurance company without my knowledge. Once I found out my truck was at Prospect, I gave the shop a call and, to my surprise, Juan and Carlos said they could fix it for less than the previous shop had estimated-and they did. Prospect Auto Body sectioned the bent frame and replaced every damaged component for a reasonable price and excellent quality. They even worked on Saturday to get it done before I was scheduled to move for work. I've lived in two states since the repair and the truck has passed inspection in both of them. I'd recommend Prospect Auto Body to anyone who needs good work done affordably. I'm a gringo for all intents and purposes but the predominantly Dominican crew there treated me like family. 5/5, every day of the week."
"They have horrible customer service. I waisted 6 hours for a tow. They would call and say I was next then hours go back and it would get pushed off longer and longer. I also put in call thru a different app that also used them and that took 5 hours when they said 1 . I didn't realize AAA and Hyundai road side assistance uses the same company. It's unacceptable ."
"This company is a joke. They contract with roadside assistance companies to do roadside assistance. As you can see from some other complaints, they don’t actually perform those services consistently. They give ETA information, change the ETA over and over, and eventually never arrive. They constantly changed my ETA to tow my car to a repair shop, then stopped giving an ETA, and then never showed. To make matters worse, they informed my roadside assistance company that they had actually performed the services and closed the roadside assistance ticket, which caused about a two hour delay in the new request. The roadside assistance company I use said they were going to file a complaint against the tow company. To whom, I don’t know. These services aren’t regulated much at all. It’s really about using a tow company run by people with integrity and honor. My roadside assistance request started around 8:15AM and was finally completed by a competent towing service around 5PM. The new company arrived 15 minutes after the new request and communicated with me the entire time. They performed their work quickly all the while doing it on a cold, rainy night. That’s a company with people who have integrity and honor."
"BEWARE WAITED 10 hours and still No show Tow My warranty company was setup tow with Prospect Auto Body ETA was 60-90 minutes. Called warrantee company 7 times. They gave me the ETA each time. The last was era of 6 minutes. It has now been another hour still no show. I am cold, hungry and gotta pee. Walking home-5+ miles! I wish I could give them a number below 1!!!!"
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