Land Rover of Sudbury Service Center

"Horrible service, they ignore your calls, my vehicle has been in the service department since 5/3/23 until 6/3/23 took it home after reporting that my vehicle had been damaged and the defrost was not operating. The right alloy wheels and the plastic shield in the trunk was cracked. They told me to bring it back on 6/6/23 to resolve the issues. It was in the service area outside until 8/28/23 and still I received a call saying that the car had developed a skip and it needed a intake manifold which was discontinued by Jaguar, but not to worry they would find me a used part. When I finally took the vehicle home on 8/28/23 I didn't make it to 128 South and the check engine light came on... I brought it right back it was put on the computer and I was told I now needed a Bank 2 Catalytic converter. It was originally brought their for a slight oil leak in the valve cover and the A/C was blowing warm on the passenger side of the cabin. I was quoted a price by the service representative of 4400.00 when I got there on 6/3/23 the price had changed to 5446.99 for the work I originally brought it in for. My vehicle with only 67,333 miles on it when I brought it in originally was damaged quoted a price of 4400.00 and when I got there on 6/3/23 it was damaged screws missing on top of the engine, and other issues had developed while being under their possession. Now Due to what ever took place while in their possession I received a call from Tyler Albania telling me that when he was bringing the car into a bay it had developed a skip in the engine, I told him that I only put less than 4000 miles a year on the vehicle and approximately 7 months prior I brought it there for service and again it developed a skip in the engine, when I brought it back they said it needed coils and spark plugs called NJG I believe that was the correct name and the car ran excellent after that R.O. Now the vehicle is due for a sticker soon they told me that it's over 15years old and they won't check the emmisions. But I mentioned to Tyler they will not put a sticker on the car if they see a check engine light on. He then told me to bring it to Auto Zone prior to getting the sticker and ask them to clear the code with their computer. After several conversations with Aya the Service manager, I was told that if in fact the vehicle needed a Converter, Jaguar doesn't carry them anymore for that vehicle. I suggested that I would buy the part O.E.M. and put it on her desk. It's amazing that the vehicle doesn't skip, stall, have any loss of power and runs fine and the gas mileage is good. I asked Tyler when I brought it back with the engine light on, please don't clear the code with their computer. This has been a night mare to say the least. Aya has yet to return my call as of last Friday 8/8 it was a Friday and she stated to my wife that she would come up with a solution over the weekend. Thus far they took 5446.99 and I have a messed up vehicle. We are going to have the vehicle checked out by a reputable Tec. That works on high line vehicles. To see and document the problem, I've been in the Automobile business for many years in sales early on and then into management of pre-owned vehicles. I've never seen a business that seems to be managed by young immature personal. And if you look up all my previous R.O's. You will see that I am a good customer, Since the new building went up the service department has changed for the worse. I hope Aya handles this matter before it ends up in Court..."

"Nice waiting room. Coffee machine has hot chocolate milk"

"I had my annual service today and Bryson was my advisor, he was great and always kept me informed about the status of my car during the day"

"The service representative I had was extremely condescending, and lacked communication skills. I was told it would take several hours to assess my repairs, which is completely understandable. I checked in 24 hours later, and he told me “I thought we were on the same page, it’s going to take several days to even look at your car”. Luckily the manager was very kind, and jumped in. I did have to pick my car up from the same rude representative, which again he was extremely condescending. My husband and I originally planned on getting our car repaired here, and work with the sales team to upgrade our SUV to the third row. We have now brought it elsewhere and will never return. I typically don’t base my experience of places off of one person, especially in Covid recovery times. However, after we left there was a random light on that was NEVER on before and he tried to sell me other repairs after he knew I was unhappy with the situation."

"This rating is not based on the actual work they do to the car but mainly for their accommodation services. The first time I dropped my car for oil change service they didn’t have a loaner -which is normal and can happen everywhere- but they paid for one trip of my Uber ride. I was happy with that! I recently called for a service and asked if a loaner is available, was told loaner is only available for people who had purchased their care from this particular location. I asked to confirm if they still pay for uber - one trip- and they told me we don’t do that!!! Waiting for oil change is 3 hours. I would expect improvement in accommodations during a pandemic but instead it going the opposite direction. Not happy with this experience at all."