Monro Auto Service and Tire Centers

"Worst place you could possibly bring your vehicle in for inspection. They will find anything they can hoping to make money on repairs. After two times going I finally had to go to another auto repair shop and it past with flying colors. I watched three different people get rejected. One lady said you told me to get two rear tires and I did. Now you want me to get the front. I would never recommend this place for any repairs at all. Horrible to deal with and over priced"

"I have had an excellent experience at the Monro in Warren, however this past week I tried 3 times scheduling an appointment to have my car inspection done and the 3 times I scheduled online I got an email confirming my appointment and when I arrived there on time was told that the inspector wasn't there and my inspection couldn't be done. I was disappointed that they didn't bother to email or call, letting me know that they couldn't do my inspection. I ended up rescheduling for another date just to go there again and be told that the machine that they use to perform an inspection was down for the day. Again was told to call another day to check in if the machine was fixed. I called again and was told that the machine was still down. So I called another Monro in Middletown to see if they could help me and was told that they had an appointment for 2pm on the next day. When I got there was once again told by the mechanic that they couldn't do an inspection due to having too much work on their hands for the day. I hate confrontation so I just left really frustrated with the business manager that don't really care to call their customers to say hey we are too busy or the machine is down and we can't fit you in today. Because of that tomorrow is my due date for getting my inspection and likely I will be suspended by the state of RI. I know is my fault for scheduling my car inspection last week from my due date but I never imagined that would be so hard to get an appointment because in the past 2 years going to Monro I never had any problems. Hope management reads this and it serves as a constructive feedback for improvements."

"Staffed by competent, no-nonsense type people. They do quality work, and fast. I had an oil change done in less than an hour, and they fixed the check engine light. I was also given a sheet with diagnostic codes that the computer returned. Useful to have. It was a little on the pricey side (but I do drive a VW and I know foreign cars are more expensive to work on). But overall, happy with the experience."

"Got an appointment for tires for 11am Saturday. Specified the tires i wanted online. Got there at 11:04, checked in at 11:10. Asked if I wanted to stay or come back, “I’ll stay.” “Ok it’ll be a bit.” 12:45 he finally pulls my car into the bay, comes in, “You wanted the Iron Man tires, right?” “Yep.” “Oh those aren’t in stock, you’ll have to come back in a few days, unless you want some other [more expensive] tires.” Great, his scam just stole 2 hours of my only free day of the week. Don’t do business with this ripoff artist."

"Second time this has happened here. Spoke to mechanic the night prior just looking for an oil change and he confirmed he would personally be in to open at 7:30AM, and it was first come first serve. Just stood in the parking lot with two other customers for 45 minutes and no one showed up. Came on here to read reviews afterwards and wishing I had done it beforehand. Don’t take you’re vehicle here, they don’t care enough about their job/company to open within an hour of their posted service hours, imagine how little they will care for you or your car."