Midas

"Carlton told me he was going to replace my engine. I thought he was a mechanic. He took my car August 2nd 2023. He gave me an unwritten estimate of $2500-3000. I told him I didn’t want to put that much money into my 10 year old VW Jetta, he said ok, and had the car towed to Midas, so I assumed, knowing I said I didn’t want to spend $3000, he could do it for cheaper in my price range of $1500. I had given him the information for the motor I wanted which was $650. Roughly 3-4 weeks later he called and said he was done, and the price was $2600. It was at this time I had found out he was a manager and not a mechanic and I restated I didn’t have that much money. He told me I could come to Midas, and look over the paperwork and test drive the car as he stated he only “took it up the street”. I told him I wanted to take it on the highway and test drive it. I took an Uber to Midas, and walked in, and he handed me the key, he didn’t show us any paperwork nor did we talk about money. I took the car to New Bedford and found out he didn’t test drive it because my front drivers side tire was in bad shape.(the belt was showing on the inner part of the tire, but he failed to mention that before I got on the highway) I immediately had to get a new one put on, and asked him if he could bring us the receipt for the motor and paperwork for water pump, timing belt, and whatever else he claimed to do. I never agreed to more than $1500. I feel from the beginning he should have told me he could not do it for my price range. I spent the next 4-5 weeks asking him to bring me paperwork and he told me he would not until I paid him. I don’t know if he even put the engine I asked him to put in, or changed the engine at all! I have no idea what else he allegedly changed. Today, December 30,2023 my engine is low on oil and antifreeze, he will not return a call or text. I have proof of everything that was discussed in the month of August (and beyond asking him for paperwork so I could pay him what I told him I could afford) in text messages. I’m truly curious if he ever did the work he claimed as after 3-4 weeks of asking for paperwork, so I could pay him, he never bothered, except he showed up at my house at 10 pm one night, I wasn’t home but saw on my cameras that he sat there for close to 20 minutes across the street. My only mistake was trusting Carlton to be professional. I now question the reliability and professionalism of Midas in Raynham as a whole. I wanted to share my experience about this particular person so he doesn’t blindside anyone else. Very unprofessional to try to take advantage of a 53 year old woman and her daughter. All that being said, he was doing this to “help out” working after hours!!"

"I went to Midas because one of my low beam lights was out. I bought two as the other was likely to not be too far behind. The guy quoted me about $83. Then he came back snd said it would be more. Can’t remember that reason? When he went to install the bulbs he, again, made an error and the price went up again. I ended up paying $113.00 for what started at about $83!! I could have just left but wanted to just get it over with. I will not go back as all the apologies in the world can not make up for huge difference in what should be a concrete quote. He was nice but offered no compensation for all of his errors. Too bad as the location is convenient but I will not be going back."

"The customer service is awesome!!! Kudos to Carlton and the gang. There has never been a time when I or my husband have been dissatisfied or disappointed with these guys. Service has always been top notch. We are from the South where everyone is cordial, warm and welcoming, I fortunately not so everywhere else. These guys including the techs are so great! Not often you find that neighborhood mechanic shop where you feel welcomed, appreciate and important. This is what we find here and you know the best thing about it? You can definitely trust them. Now who wouldn’t want to be serviced here?"

"Carlton and Jim made this experience pleasant. They were super helpful with my inspection sticker. They fixed a part of my car that I didn’t know was broken. I would definitely recommend this location"