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Woburn Toyota Service Center
394 Washington Street, Woburn, Massachusetts, United States
About the Woburn Toyota Service Center
Woburn Toyota Service Center is a trusted car repair facility located at 394 Washington Street in Woburn, Massachusetts. Our skilled technicians are dedicated to providing top-quality service and maintenance for all Toyota vehicles. Whether you need routine maintenance, repairs, or parts replacement, our team is here to help keep your vehicle running smoothly. With a commitment to customer satisfaction and a convenient location in Woburn, Woburn Toyota Service Center is your go-to destination for all your Toyota service needs.
Photos of Woburn Toyota Service Center
394 Washington St Suite A, Woburn, MA 01801, United States
Opening hours of Woburn Toyota Service Center
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of Woburn Toyota Service Center
"It's my fault for ignoring those who advised me to avoid this service center. Don't make the same mistake. I went in to have my broken heater looked at. After drop-off, the communication was non-existent. I was told to check in after 2 hours (fine). I checked back after 3 hours and my attendant (Amanda) had my multi-point inspection, but nothing on my heater, and she told me to wait 20 minutes. I checked back 1 hour later she barked "I'll get to you when I get to you." After 45 more minutes I walked up to learn Amanda was gone for the day, and there were no further updates on my heater. They finally provided a diagnosis (incorrect, I learned later). I asked for a 2nd assessment the next day, and for an air filter. Late the next day they provided the same wrong diagnosis, and they didn't change the air filter. After pickup my car overheated within 5 minutes of leaving. It had not overheated before. It cost me $1300 to replace the radiator they had apparently broken."
"My last two experiences with this dealership have been unbelievably disappointing and frustrating. I had an apt scheduled for 10/20. They called me the day of saying they overbooked apts and asked me to reschedule. I rescheduled to the following Thursday 10/26. My apt was at 12:30 for an oil change. I waited at the dealership for 1.5hr without any updates. I tried calling the number provided twice and I was told my representative was busy. I went downstairs and he was not busy and spoke with me right away saying that they just started working on my car so it would be another 30-40 minutes. After another 40 min, I spoke with the rep again, and I was told they were just about to put the oil in. After another 30 min I was finally out of there. When trying to leave, a worker had to figure out how to get my car out of the garage because I was blocked in. As I’m trying to pull out, two more customers fly right by me and park, blocking me in. Instead of helping me by telling the customers to move, the workers stared me down and I had to find a way to quickly drive out of this place once there was an opening. This was very stressful trying to maneuver over three lanes with cars parked front to back, and cars flying in. I waited 3 hours for an oil change and paid $147. My last experience before this was even worse. I was never checked in, and waited upstairs for two hours while my car hadn’t been touched. No one communicated with me until I went downstairs asking about the status on my car and they told me I was never assigned a rep even though someone gave me a number and drove my car into the garage. I had to Uber to the dealership there and back and it was a 4 hour ordeal for an inspection/tire rotation. I tried calling the service manager, Mark to discuss these instances. Instead, I was sent right to his voicemail twice. I left a voicemail, never heard back. I find this place to be extremely busy, and unorganized. The lack of communication between the customer and service workers is unacceptable. I’ve been to other Toyota dealerships and never had experiences like either of these times. Please consider bringing your car elsewhere."
"I just bought a car at Woburn Toyota, I had great service with Phil Filahi, he helped me a lot, explained everything about the financing and helped me get good plans!"
"I was charge around $1000 for spark plug replacement for my Camry V6 engine today. One month ago, I received a quote saying it only cost around $350, so I was being stupid not asking the price for this service today until the moment of payment. I have a strong feeling of being scammed, and this is definitely my last time to service my car here."
"Unprofessional and rude service desk workers. Go anywhere else otherwise they'll waste your time. Went in to get a state inspection done. Waited and got a ticket from one of the people in the red jackets. Then went inside to the service desk, got ignored for about 40 minutes. Then when I finally spoke with someone (didn't see a name tag), he told me that he won't check in my car because it will take "two hours". He refused to let me drop of my car, because my car was purchased at a different dealership, despite me having gone to this service center for the past year. Fine, I will never go to this "service" center again. I'd recommend people to go anywhere else."
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