Poirier Sales & Service

"I purchased an Electrolux washing machine from Poirer Sales in June of this year. Having read many good reviews about Electrolux online and taking the sales representatives advice I decided to buy it. Ever since day one it is basically rendered useless. Every time I wash clothes multiple garments get stuck between the door and the drum for a couple of rotations before finally freeing and then getting caught again. I purchased an extended warranty through Poired and had a tech come by to look at it. He saw what it was doing and was not able to find anything wrong with the door or the drum. He then called Electrolux, whom suggested raising the front feet higher than the back which did not work. I have since called Poirer on multiple occasions & emailed them as well to no avail. I have purchased other appliances from them in previous years but never run into an issue this bad, in which they refused to resolve the issue. As a result, I’m now left looking for a new washing machine, but have lost confidence in Poirer and will be looking elsewhere, as I’m extremely unsatisfied that they are unwilling to help."

"Ed from the Poirier Service team did a great job completing a complex repair of our KitchenAid Dishwasher. He demonstrated great skill and was very professional in his approach to the job. We are very happy to have our dishwasher working again!"

"Bought an air conditioner from Poirier Sales, picked it up and brought it home, after opening saw damage so I contacted the store and spoke with sales manager Jackie who ordered me another one on the spot for an instant exchange! These days there are no more places where one can get more friendly professional caring people than Poirier Sales! Customer for life!"

"We have purchased all of our Fisher and Paykel appliances through Poirier - actually our entire new construction condo building did! Since then we've run into some issues and had to have a few technicians come out over the years. Sheryl (my spelling may be incorrect!) the service manager is the most helpful customer service person we've ever worked with, especially in helping to alleviate issues we had experienced with scheduling. Andrew the technician is incredibly efficient, knowledgeable, and communicative. Shout out to Christine Grady for running a great business!"

"Jackie in sales always goes above and beyond to satisfy customers; she set up a service appointment for me without an extended wait time. Tyler arrived promptly when scheduled, was courteous, answered all of my questions, and fixed the issue with my dishwasher. The tips about selecting the best cycles for my use were free of charge! I have purchased all of my appliances from Poirier for over twenty years, and wouldn't think of going anywhere else."