Austin Automotive Repair 119 Highway 12, Fitzwilliam, NH 03447

"Austin Automotive is an excellent automobile repair shop, knowledgeable, friendly with reasonable prices and great customer service!"

"Seems to be a very good auto repair shop. Staff is friendly and helpful. Tim explains what he finds and lays out the options clearly. It’s nice to find a repair shop that I can trust!"

"Terrible experience for myself and my son trying to get our cars inspected. Brought a car in for inspection. They said we needed to spend $2000 on WAY over priced brake and exhaust repairs by Austin so we trusted it and had him do the work, and then he sends us away to get a wheel bearing replaced, said we just needed to bring a receipt to show the work was done. Spent another couple hundred dollars and returned with a receipt of the work. They reinspected and supposedly found a different issue and would not give the sticker. My son had the same experience, they seem to nit pick and upsell for their repairs. Walks and talks like a SCAM"

"I get great service plus. What "great service plus" means to me: Personalized service, options given with estimates from most expensive fix, with new parts, to a least expensive fix in which the mechanic works within the customer's budget for low end income folks like myself. The office clerk has mechanical know-how herself and fields/vets the service call, right off the bat, to start to give the customer a sense of security. Her customer service skills are professional and she is friendly, which is important to me. The owner has a teacher's heart and took the time to explain, with impressive articulation/communication skills uncommon for car mechanics, what issues my 20 year old car has. I had just had a major repair. A new noise, which turned out to be unrelated to the recent fix, precipitated, and I was worried my vehicle may be unsafe. The owner, with his mechanic, did a thorough diagnostic and reassured me my car is safe to drive, discovering the source of the new sound. He did not charge me for his time. I learned a lot about my vehicle. Also, Austin Automotive is willing to triage the order of which vehicle is next in line to be serviced based on the customer's immediate need for transportation. I have been using them for two years with two vehicles and trust their integrity/work ethic as a business team."

"Finding a good mechanic is difficult and trusting that a mechanic won't take advantage is also a concern for me always, but Austin's Automotive my family proudly visits with our car and truck needs. They have taken me in late notice and has been very reliable. I notice that they charge fair prices and do the job right. Be sure to go in the office and say hello to the beautiful German Shepherd!"