Falmouth Ace Hardware 215 U.S. 1, Falmouth, ME 04105

"I used to be a loyal Ace customer and entered the store expecting great service appreciative, accomodating staff. Not yesterday lookong for a waist belt. I wanted to try it for size. If WE OPEN IT FOR YOU; YOU MUST BUY IT! NO THANKYOU, I'LL GO TO WALMART! OTHER STORE STAFF WAS SURPRIZED. I WILL NOT BE BACK!"

"Initially had a great experience in the store and bought $300 in merchandise and mentally planned to do more shopping here in the future. A week after my purchase I went back to store because I needed to return the garden hose I bought and exchange for a longer (more expensive) hose. They would not let me return and buy a longer hose and just pointed at a policy sign smiling and saying we don’t take returns. This is a horrible policy and unfortunately will cost this company thousands of dollars over my lifetime that I would have spent here. I will return to buying my gardening needs at Lowe’s I guess."

"I always have a good experience at Ace, but this review in particular is for Jane. She is incredible, I usually see her in the paint department. Friendly, helpful, knows what she’s doing, and always smiles. She looks for ways to be efficient when helping customers which seems to be a lost art these days in many establishments. She’s a fabulous employee and I love interacting with her."

"Do not go to this Ace location if you want customer service. I purchased a snow blower around $2,400.00. one employee in general has a bad attitude and like others have stated " acts like a know it all and if you don't agree with or buy his recommendation he gets into arguments with you" the same happened to me. - not going into details here. If I didn't need this item asap/wasn't in stock anywhere, I would never have bought it from this location. The gentleman who loaded my item with the fork lift was great. it also took 3 people almost a half hour to figure out how to ring me up. The store only had a few people shopping while l was at the register. Management really needs to coach the employee with the bad attitude at a minimum or get rid of him. I know they know who I'm talking about as I'm seeing a lot of other similar reviews. I'm a small business owner and would never have a person work for me with such a bad attitude. Failure starts from a leadership/management level."

"I ordered an EGO Hedge Trimmer through the Ace website for pickup at this ACE location. I got a call saying it was ready for pickup - so I headed to the store a few hours later. When I got to the store I was handed a box that was very beat up. After putting it in my car, I decided I should check out the item before leaving due to how damaged the box was. Upon opening the box I noticed that the product was dirty and didn’t seem to have all of its packing materials. I came back into the store and told the person at the front desk (who had given the item to me) that the item looked like it had been used and returned, and that I would like a new one that hadn’t been opened. The associate told me that I would need to head to the shop in the back to talk to the associate back there. I then went to the shop and said the same to the shop associate - his response was “that’s the only one we have - if you want to return it, go back to the front of the store.” I then returned to the front of the store and a woman offered to help me at the paint desk. I explained what happened and without her even looking into the box she said “so you’re unhappy the box is damaged, do you want to speak to the owner?” I told her no, I just don’t want this used item, I paid for a new one. She then agreed to take it back and said “I’m going to mark this as defective.” Are you kidding me? The unit 3 employees were trying to tell me was fine is now “defective”? So now you’re fraudulently setting up a defective merchandise return with EGO? It’s clear that the unit was either a return, or display model that nobody took the time to even clean. If it was a display model - don’t you think it should have been cleaned before giving it to me, especially during COVID-19? I left this store and went directly to Home Depot since they had 8 of the same item in stock, and at the same price. I bought the item at Home Depot - and guess what? It was poly-bagged and packed better - unlike the one from ACE. I understand that sometimes you get an employee that doesn’t make the best decisions - but I talked to THREE employees at this store about this before leaving. The correct response from them should have been “I’m sorry, this was a display model - do you still want it?” Or “yes, this was a return - do you still want it?” - they shouldn’t have just denied it wasn’t in new condition. It clearly wasn’t. So much for the “helpful hardware folks” - next time I’ll just buy elsewhere."