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Balise Toyota Service
1399 Riverdale Street, West Springfield, Massachusetts, United States
About the Balise Toyota Service
Balise Toyota Service is a reputable car repair institution located at 1399 Riverdale Street in West Springfield, Massachusetts, United States. Specializing in servicing Toyota vehicles, our experienced technicians provide top-notch maintenance and repairs to keep your car running smoothly. With a commitment to quality service and customer satisfaction, Balise Toyota Service is the go-to destination for all your automotive needs. Visit us today and experience the difference in our expert care for your vehicle.
1399 Riverdale St, West Springfield, MA 01089, United States
Opening hours of Balise Toyota Service
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of Balise Toyota Service
"Loyal to a fault. A big fault. Would give zero stars if possible. No longer will be going to Balise Toyota or any Balise for that matter for anything. We have always bought our cars through Balise. Including all our family members. That has ended today. Absolutely terrible service. We had the car looked at at another Toyota dealer because it was nearby where we were yesterday prior to bringing it to Balise and they told us one thing and one thing only needed to be replaced. Ensured us it would be an easy fix that if anything else needed to be replaced it would already be showing. Then we bring it to Balise Toyota for convenience of where I work and have the car fixed there. They fix the one part. Call us tell us our car is ready and on our way down call us again and say another part is now broken. How did another part get broken when the car was already fixed!!!! We also called the other dealer back and they said again that if the other party needed to be replaced that it either would have already been leaking or they would have seen it leaking when they replaced the first part. Not one hour after they called to have us coke pick it up and it was parked. What makes things even worse is we just got done telling my dad how great they are and he was about to buy a Tacoma from them. He will also be going elsewhere. Glad we found out before he signed on the dotted line."
"So apparently an appointment means absolutely nothing, got here and checked in at 820am for an 830am appointment. I was contacted to come in for a complimentary oil change (leased vehicle), and a recall for the factory bed cover for a truck which I didn't have as an option, and 3 hrs later they can't even give me an eta. when this vehicle will be done...sending a reminder to myself never again!"
"I brought in my parent's 2005 Gold Toyota Prius for service and my service tech was Shelia. It would not start so I was told there would be a diagnostic fee of $160 in order to find out what is wrong with it and that I would get a "discount" on this fee if I went ahead with the repair. What a lie, they gave me a quote for everything wrong with it which was more than the value of the car itself. I opted to go with a portion of the repair instead of everything quoted. Then I was told that I would not get a discount unless I got everything, which was over $3,000. Anyways guess next step is the Mass AG's office. Merry Christmas to me."
"Just came in to swap out some tires on my vehicle after hitting an elevated structure on a road that was being repaired. I have Tire + Wheel coverage and I needed the other 3 replaced so might as well just get all of them. At first when I came in they took a look at the tire and told me they weren’t gonna submit a claim because the tire was close to the wear bar. Okay makes kind of sense but the tire didn’t fail because of wear and tear it failed because the sidewall was punctured that raised a red flag for me. After standing my ground of at least trying to submit one they submitted the claim and it got approved I’m not gonna hold a grudge on it because I’m a Service and Engagement team leader and know my team members can always make the wrong judgement call and not everyone is perfect and he did the right thing by asking for advice from other reps. What really burned was once I got my car back and after paying $850 for the other 3 tires and an alignment, the service rep tosses out a comment which involved the words “little scheme” implying I must of damaged the tire to get a free one while I replace the other 3 because they were a season away from needing replacement. I swapped out the tires because my Subaru calls for it if not the All Wheel Drive system will throw a fit for having uneven tires which can lead down too damaged differentials, if my car was front wheel drive or rear wheel drive I would have just rotated that tire and drove home happily with my $850 and replaced them at a later point. Unbelievable never coming in for service again."
"First no one greets you when entering the service area. It feels like your bothering everyone. Brought my rav 4 in to find a slow ac Coolant leak that I've been chasing for 2 years. I've used dye and s sniffer but have been unable to find the leak. It takes about 3 to 4 months for a recharge to leak below the low threshold and the ac stops working. I replaced the condenser as it is the most likely failed component and have vacuumed down and recharged 4 times. Balise was to try and find the leak. After a day they said they found it based on the UV dye I put in the system . Had my doubts but agreed to pay $1500 to replace 2 lines and recharge. Picked up the car and had zero AC. Left it with them to correct and the attempted recharge of the system blew out the compressor, that's what happens when the service tech adds more R132 without first vacuuming the system down! Now 1200 for a new compressor , 1500 for the first service repair and still the original issue hasn't been addressed. BBB here I come."
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