Fortune Automotive

"UNPROFESSIONAL SERVICE. AMATEURS. RUDE MECHANIC. Made an appointment to change tires, check brakes, check oil, change oil and check fluids. On the day of dropping the car i have reminded to check tires and check brakes, change oil. The car is pretty old and definitely needs more attention and care, especially before the winter. Later in the day received the call that the car is all set to pick up(tires were changed), and I asked the service guy if he checked the brakes and changed oil. He told me that nobody has informed him about this and he already has my car outside, and different car is already on the lift. When I came to the shop and asked them to make it right and why is this happen, he repeated again and started yelling on me that nobody has informed about it, he didn't have this on the book and basically it's not his fault, he was blaming his co-workers of this issue. He also was yelling on me in front of other customers too, which is disgusting. Very rude mechanic and unprofessional. Thats how they treat their local customers. With no respect and apology. Do not go there if you are looking for a professional mechanic to work on your car."

"The gentleman behind the counter was polite and very helpful, but due to a recent ownership change, in-store stock was pretty lean. So, despite his best efforts he could not find me the tire gauge I wanted. He apologized but it wasn't his fault."

"Had my new tires installed. Great job done quickly and for a reasonable price. I will go back again."

"Fortune automotive. They are phenomenal people, knowledgeable, and have a sense of humour. This is one of the best shops around. Lou and Gayle make you feel like you're one of the family. Chris their mechanic is knowledgeable, funny and a hard worker. The no longer do towing but it's made up for in the service you receive at the shop. Lou is a veteran and a great addition to Lenox VFW. He respects you and you vehicle. I recommend all the way. Great people, great service at a price that's fair."

"Took my car to get a rear drivers running light fixed and inspection. A mechanic , not the owner told me we could buypass the fuse and connect with the right running light.fuse. Said he could do it for $40.00 Set up an appointment , could not make it because of a storm and rescheduled. The owner was present this time and I guess the mechanic suggested something that was not correct or that the owner did not want to do. Just the day before the only light in the rear that was not working was my drivers side rear running light. Brake lights worked, back up lights worked, turn signal, right running light. The owner spent 5 minutes on the car said he could not do what his mechanic suggested. Drove away and thought to check my tail light. I checked them and now both right and left running lights do not work and top brake light is dimmed. Turned around and went back and he refused to fix it. He should be concerned his other mechanic is offering services that he the owner does not want to do. And to return a car not in the condition it was given is wrong and then refuse to not fix it."