Geek Squad

"Bought a remote start from them with included installation. Just call to schedule an appointment. Tried to call the store, but their phone system doesn’t have an option for remote start install. Hung up on me 3 times before I even spoke to a human. After all that, I was told that the next appointment they could schedule was March 7th, over a month out. Not even at my local store. 40 miles from my local store! Holyoke, and West Simsbury are not available for appointments because their “garage doors are broken.” Tried to reschedule the appointment that I got…no more appointments at any store within 50 miles of me! Safe to say, I returned the remote start and am having the same one installed at Long Radio for $25 less. Full installation. Flat rate. And they got me scheduled for 4 days ahead of my call! So yeah. Support the local company. You’ll save money and a lot of time."

"I was trying to find a place to review the geek squad members themselves after my service but never received an email for a review so I decided to leave one here! Ben and Amante helped me out at the Holyoke location and they were extremely helpful, very kind, and easily best experience I have had with the geek squad. Just wanted to thank them for their kindness and loyalty to helping the customer!"

"Danny and Kevin were great. Professional, friendly, knowledgeable, and did a great job setting up our home theaters."

"HORRIBLE SERVICE!! I contacted them Dec 24th because my 75" flat screen stopped working. (less than 1 yr since purchase). They told me they were ordering the parts, they did not. They never called me back. It's now 6 weeks later, they were just here, and they still did not bring the correct parts! Another reschedule! Horrible leadership and management. Don't waste your money on these jokers."

"They are good at repairing but I feel like if you bring in something older they try to convince you to maybe upgrade. I brought in a Toshiba laptop I've had since 2006 at first the guy tried to say I should upgrade but I've had it for a long time they did fix it and it works good the price was fair."