R.W.’s Inc

"I recently had the unfortunate experience of having my Tesla erroneously towed by this company due to a police error. The entire process was disheartening, to say the least during Christmas time. Upon the tow truck's arrival, I specifically requested the driver to plug in my Tesla, as it is an electric vehicle getting low battery juice in a cold weather. Unfortunately, he neglected to do so, leaving me to deal with this issue later on. When I reached out to their 24/7 helpline, I encountered an unhelpful and irate representative. She informed me that assistance would be provided but made it clear that there would be an additional charge. This unexpected fee of $200 only added to the frustration of the situation. To make matters worse, the towing charges significantly deviated from the Mass DOT towing contract that I had previously signed. The agreed-upon rates were $132 for the hookup plus $4.20 per mile. However, the company chose to disregard these terms and imposed their own exorbitant rates. This blatant disregard for the agreed-upon terms and the unprofessional conduct of their staff left me deeply disappointed. It's disheartening to see a small business in Western Mass operated by individuals who exhibit such dishonest practices. I would strongly advise potential customers to exercise caution and consider alternative car services."

"I found myself in a sticky situation, stuck in mud at night, Dave came and got me out with the utmost ease and professionalism. He helped me with any questions I had after. Great company!"

"Im disappointed in their hours. They close at 4pm and the average working American works until 5pm. They are closed on the weekends so give u no chance of pulling your car out on your day off. Even tho they are closed they still charge u 2 days knowing u can't get the vehicle. I will update this review as I find out why they want the title to my mother in-laws vehicle which is something I never heard of. They work with AAA but failed to mention that. Also they insisted on having my mother in law catch a plane from Florida when my wife lives in NY and could have been picked the vehicle up 4 days ago now they will charge them for the days they are closed as my mother-in-law figures out how to get to Massachusetts. This seem fishy as they push the whole title situation. I also own a legal tow company out of NJ so the way they are dealing is catching my attention"

"We had a great experience with R.W's! My son and I were driving from Boston to Syracuse and were having car trouble. We pulled off the Mass Pike in Lee and found them. In less than an hour they helped us out and we were back on the road! Scott was great as was the rest of his staff. Very friendly and willing to help!! And at a very fair price!"