Svetlana Custom Clothing & Couture 85 Main Street, Yarmouth, ME 04096

"A warning to all potential customers: I had a horrible experience meeting with Svetlana. It was the worst client service interaction I’ve dealt with. Firstly, phone conversations with her are 2 minutes max, with minimal information, as though you are bothering her by calling in the first place. I met with Svetlana twice, first for a consultation on crafting a wedding dress (which she advertises on her website). My timeline was short, and it was more just an inquiry to see if it was possible. Svetlana immediately dismissed me and insisted on scheduling another time for me to come back with a dress I’d purchased. I met with her again a month later, I tried on the dress I bought and she was extremely negative and rude to the suggestions I made. I am eloping, with no family in the area, I was completely alone during my interactions with her. I did not bring shoes to the alteration, I didn’t think about it and she never told me what to bring in the phone calls. She was very upset with me, throwing her arms in the air multiple times, mumbling about how ridiculous it was that I didn’t bring shoes. The entire fitting made me feel like a fool. After I changed out of the dress she gave me my bill. Over $800. I was shocked. She very snidely told me that she “had to take apart the entire top of the dress and I charge $80 an hour and if you don’t want to work with me then find someone else.” I stood there shocked and horrified to spend more on alteration than I did on the actual dress, she never mentioned to me in the fitting that it would take over 10 hours of work. I walked out of the store crying. She was cold and rude, and her words were sharp. It was hard enough doing wedding planning alone and both my interactions with her made it so much worse. The happy ending of this story is I found another tailor. Mattie at Seams Right in Jefferson was FANTASTIC. Mattie charges $40 an hour, was extremely kind, worked quickly and efficiently, AND best of all she found a way to take the dress in at the sides so she did not have to disassemble the front piece. Saving herself time and me money. Svetlana quoted me $850 and had the worst customer service imaginable. Mattie charged me $100 and gave me the wedding dress of my dreams. I would NEVER recommend working with Svetlana. I had a horrible experience and I hope I can prevent another bride from having one too."

"I brought her a pair of jeans that needed to be hemmed, she was super nice and we agreed what should be worked on. I paid her $50 for a simple pair of jeans, but I thought jeans are difficult work so it’s ok. When u picked up I noticed she decided to do a single stitch instead of a normal denim stitch but she told me it was good. After 2 washes, the jeans split at the hem. I brought them back to her and she said “I didn’t do this, it’s not my work” which is actually nuts because I’m like - I stood in this room with these jeans with you not long ago. She acted like she didn’t know me. I got 3 dresses and these jeans. All very expensive which is fine if it’s good work but this is insane. I venmo’d her for the work so I can’t even dispute with my credit card company."

"Svetlana helped me turn a plain wedding dress that I bought off the rack into the custom dress of my dreams! She was so patient with me as I explained my vision to her and she worked with me over multiple months to bring it to life. She’s fantastic to work with and I highly recommend her!"

"Sevtlana did a GREAT job with my wedding gown. She does amazing work and is extremely talented!"

"If you got your dress as Madeleine's Daughter but are worried about going to a tailor that isn't in their network, never fear! Svetlana is the best seamstress in Southern Maine. I procrastinated a little getting my dress tailored for my wedding, but Svetlana works so efficiently, that it wasn't a problem and she is extremely skilled at what she does. My dress was 95% finished by my second appointment (third appointment is when you pick it up) and it fits like a glove. My bustle is perfectly draped and easy to use. I had a fabulous experience."