Chebeague Island Inn

"Following up on the earlier review, the GM of the Inn reached out to us right away and offered to make things right after reading about our problems with the room, which was much appreciated. While they did stumble a little on the room maintenance, the Inn is in a beautiful setting, the restaurant had fantastic food and service was friendly and professional across the board."

"Recently returned from a 1 night stay at Chebeague Island Inn. Truly enjoyed the food, the outdoor views and the staff was friendly, however...room 301 had issues. For over $600 (with dinner) for a 1 night stay, the following things should not have been an issue: 1.) The hair dryer didn't work. The wife not happy on this one. 2.) The drain to the tub didn't drain efficiently, so we were standing in several inches of slowly draining water when done showering. 3.) There was no drain plug for the sink. No extra cost for the previous guest's toothpaste cap that had drained down into the sink's plumbing. 4.) The dust was so thick on the blades of the ceiling fan, that there was visible build up that made it look more like a used swiffer picker upper. For the kind of money paid, room improvements need to be made."

"I’m sorry to have to write a negative review. I’ve been staying overnight at the Inn for the past five years or so and have always had a lovely time. This time however I was double charged for the room, after paying ahead of time through a third party site. Although the manager ultimately refunded the money and comped me my restaurant bill (about $50) the whole experience was distressing and poorly managed. I initially noticed the pending charge before I even checked out. I asked for an invoice and told them I wanted to make sure I wasn’t double charged. I was emailed an invoice full of zeros. I went back to the front desk and they said they would email me a corrected one which I never received. I then forgot about it and just happened to notice the additional charge a couple weeks later on my credit card bill. I spent about two hours on the phone with the Inn and various credit card companies. I was treated at best brusquely and at worst quite rudely by the front desk when I called a second time to try to resolve the issue. In the meantime I was charged a third time (for a mysterious $102), which was also ultimately refunded. The responses I got were inconsistent and concerning (the front desk told me they had no way to confirm if payment had been received from the third party- Chase Travel. When I called Chase Travel, they talked to the Inn, who told them they had received payment and that the $310 on my credit card was for service charges). I could go on. I don’t know if this was a one-time error or if other customers are being double charged. The Inn could have kept my high regard by treating me with exceptional customer service and integrity for the large error they made and the amount of time it took me to resolve it."

"I am reviewing the customer service of this inn. I went for lunch and left my wallet on the table, not realizing my mistake until I was off the island on the bus heading back to our car. I called the inn and they were able to not only locate the wallet and keep it safe-- but offered to mail it to my home address. It arrived today and nothing was missing from my wallet! Lunch was incredible as well, will definitely be returning to say thank you in person and have another cocktail and chicken salad sandwich on the porch! Thank you Chebeague Island Inn staff!"

"I went for 4th of July with my son. The 15 minute ferry ride from Yarmouth (Cousins island) was worth the addition driving time from Portland as it was a rainy day and we didn't want to spend 1.5 hrs on the ferry from Portland. The Chebeague Island Inn shuttle was waiting for us for the very short drive up the hill. Relaxing on the porch with a glass of wine was so relaxing with the beautiful view of the Bay. The food was 5+ stars and so was the service. The room(s) were understated elegance with trully comfortable beds. The only thing future guests should know about the rooms is no AC, but with ceiling fans was fine sleeping. Also, the rooms appear to be set up for couples, so for my son & I traveling together, they offered an adjoining room at a reduced cost. It was perfect for us, so for couples traveling with children, ask for the adjoining room. This is a ' must do' experience for anyone traveling to Maine (or even those who live there) if you're looking for a memorable way to celebrate a special occasion."