5.11 Tactical,

358 Broadway, Saugus, MA 01906

"Going to your retail store in Saugus MA. is better than going to Disney World. All of the staff is professional, knowledgeable, and courteous. Thanks for placing a store near Bean Town. Keep up the great work producing high quality items and hiring excellence personnel."

"Bob helped me and was very personable and informative. Great merchandise and seems very high quality. Expensive, but worth the quality/wear"

"Love this store for your clothes! A little on the higher end but well worth the price, you'll be happy!"

"I purchased a small molle medical bag from 5.11 Tactical several years ago and i decided to get a second one I came right back. When i received my order I was sent the wrong item, annoying, but i figured an exchange should not be a big deal. I requested an exchange for the correct item and in the notes portion of the retrn/exchange form I wrote that I wanted an exchange for the correct product. I then followed up with a call to customer service, who stated that I would receive the correct item when they received the return. 3 weeks later and I had not received an update. I emailed customer service and was told that they had made a mistake and processed my exchange as a refund, which incidentally they have yet to refund me. This is a shame as I like 5.11 Tactical products, but when you are on the receiving end of poor customer support, I will look at other companies that sell similar products."

"I returned two pair of pants on June 2 using postage provided to me by 5 11. Now the tracking number their shipping partner (UPS) stopped working. I called and got 511’s third party customer service, I called 3 times before I could speak to a rep who could somewhat speak English. All they could do is pass the complaint onto 5 11. I am still waiting for 5 11 to respond. Buyer beware!!"