Hagan's Motor Pool Service, Sales, & Repair for Audi, BMW, Mercedes, Porsche, & Volkswagen in Rochester, NH 152 Farmington Road, Rochester, NH 03867

"Very nice people, got the work done that I needed and communicated with me throughout the whole process! I’m glad that they could help with my Jetta."

"Honestly, for anyone with a German automobile I wouldn't recommend any other place to get your car serviced. After a bad run in with MB of Manchester where they tried to get me to do a major front differential repair by accidentally pouring oil down my engine and claiming the diff leaked all its oil and needed to pay close to $7,000 total to replace it I decided to ask around for a new place to take my '13 E350. My aunt as well as grandparents said they heard of Hagans, since it was a veteran owned business and we are a military family and all own Mercedes, but hadn't tried it out yet I took a shot at it since there was a rattling noise coming from under the front part of the car that I expected to be my diff going bad. I had it towed to Hagans in order to prevent further damage and after a couple days they called me back to let me know what the dealership had done and that the rattling was actually my motor mounts that were due to be changed. Comparing what I was charged for this repair and what the deanship would have charged me to do the diff (that wasn't broken) and on top of that the motor mounts since that's where I would have gone had I not questioned it, I saved well over $8,000 just by "giving them a shot". Since this repair the car has been nothing short of perfect in the way it runs and I routinely take my car there for the scheduled maintenance (A and B service) that Mercedes requires and have saved so much and had so much better experience by switching. To put into a brief perspective, the last B service I had with a dealer was at MB or Burlington where they charged me $763.75 (this is looking at my bank statement), however my most recent B service with Hagans that took no longer than 4 hours (the dealer would have me wait +6 since I'm not 25 so I can't get a loaner car) and the cost was $409.04. Moral of the story is if you're a German car owner who is looking for a new place to get your service done and are reading this long review, PLEASE, PLEASE, PLEASE do what I did and "give them a shot"."

"Don’t buy from here!!! The engine went on the car I bought from this place only 2 months after I put $7,000 dollars down on a car with these people and couldn’t even get the owner on the phone to discuss possible solutions to have it fixed or remedy the problem in any reasonable manner. The sales person Joe was the only one that was willing to help but the owner was completely unprofessional and unwilling to even have a phone conversation with me or discuss anything until I contacted the Better Business Bureau. Learn from my mistake, spend your time and money elsewhere, this business is not professional beyond surface level."

"I put in a new alternator but it was only running 11 volts. I've never had that happen so I took it here. I wanted him to chase the wiring. He charges me 90 dollars for an inspection and tells me my alternator is only putting out 11 volts and the only thing he'll do is replace it for 800 dollars. Then told me to come get it and pay him 90 dollars....to know what I literally already knew. Lazy and short sited. Just takes the easiest route doesn't care about locals at all."

"Spoke with Mike and Sean and set up an appointment to have work performed on my wife's car. They got us in the next day, the work completed within the day, and provided an accurate estimate of the cost. I had a great experience working with Hagan's Motorpool and highly recommend them to others. Thanks guys!"