Island Surf Company
342 Circuit Street, Hanover, Massachusetts, United States
About the Island Surf Company
Island Surf Company is a trendy shoe store located at 342 Circuit Street in Hanover, Massachusetts. Our store offers a wide selection of stylish and comfortable footwear for men and women. Whether you're looking for sandals, sneakers, or boots, we have something for everyone. Come visit us and experience top-notch customer service in a relaxed and inviting atmosphere.
342 Circuit St, Hanover, MA 02339, United States
Opening hours of Island Surf Company
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Island Surf Company
"Purchased Wake Beach Shoes in April with anticipation of the summer beach. With sooo much rain, I never got to where them till late July. I wore them 2x and the sole that is connected to the the upper part of the shoe came apart. I called the company only to be told to go back to Super Shoes. They won't stand behind their own product."
"Extremely happy with this company. Purchased my first pair of sandals/ flip flops after seeing them on Good Morning America. I walk over 6000 steps a day in these sandals with such comfort- never an issue with knee or back pain. Highly recommend!"
"I bought 3 pair of shoes from this company. 2 pair of shoes worked out well. The 3rd pair I wanted to return, because of sizing. I returned the shoes& placed them in a smaller bag w/ tags on them to send back, because I was paying for shipping to return & I asked for a refund. It’s been 3 months & I have received very little correspondence, I’ve emailed several times & left several messages with no call back. They said because I didn’t send the shoes back in the box they won’t issue me a refund. So now I paid for shoes, paid to return shoes, & now have no shoes & I’m out $40 with no response & no resolution. I’ve asked them to give me store credit or just return the shoes in a bigger size & I get no where. Worst costumer service I’ve ever dealt with. I would never buy anything from this company again"
"I saw this company featured on Good Morning America as a small business that needed help during the pandemic. I ordered a pair of shoes and two sandals. The foot bed of the leather sandals came loose within about a month. When you walk it makes a swooshing sound from the air being trapped in the foot bed being squeezed out. I emailed the company and they said to send them a picture of the problem. Seriously! How can i take a picture of air? I emailed them back and asked how to deal with this and no response. Emailed a second time and no response. Pretty pathetic they played on peoples sympathies and don't stand behind their products."
"Update: Items finally arrived. After placing an order for two pair and not receiving them in an acceptable amount of time, (Extra time allotted for slow shipment due to pandemic I attempted to make contact with customer service. I placed multiple calls with no success, eventually met with a full voicemail. Nobody ever responded to any of my voice messages or emails. I almost feel it was my original negative review that got them on their toes as I received the order approximately 3-4 days after leaving the negative review. Product: Shoes appear to be decent quality and are VERY comfortable. They have a super thick gel type insole to them. I love their shoes and wish I could leave a 5 star review, but due to not receiving any sort of explanation or apology regarding the extended shipment time I cannot."
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