VIP Tires & Service
207 Waterman Drive, South Portland, Maine, United States
About the VIP Tires & Service
VIP Tires & Service is a car repair and store institution located at 207 Waterman Drive in South Portland, Maine, United States. We are currently hiring experienced, certified automotive technicians to join our team. If you want to make more money and work in a great team culture, then look no further! You can apply or learn more by clicking the CAREERS tab below, the JOIN OUR TEAM button, or by emailing us at careers@vipauto.com. At VIP Tires & Service, we prioritize customer convenience by storing up to 10 of your most recently viewed tires for quick access, as well as storing your vehicles to make searching easier. Join us today for top-notch automotive services and a rewarding career opportunity!
Photos of VIP Tires & Service
207 Waterman Dr, South Portland, ME 04106, United States
Opening hours of VIP Tires & Service
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
07:30 - 18:00
Sunday:
09:00 - 16:00
Reviews of VIP Tires & Service
"Took my car in for state inspection and they took care of me ahead of schedule and fast! Friendly helpful staff. I’ll definitely come back for supplies and service. Thank you!"
"I waited two weeks for VIP to do a 3-hour repair. This was my first visit to VIP and I am sad to say I would never use them again. I had my truck towed to VIP because it would not start and they said they could get to it fast. I waited 4 days for them to diagnose the problem with my truck. Bad fuel injectors. They quoted me $1,725 for the repair plus $275 for diagnosis. When I inquired about why it was so much they claimed the fuel injectors alone cost $300 each. I called another garage and they quoted me $1,300 for the same work. I looked online, and four fuel injectors cost $100. When I told this to Jim, the VIP branch manager, he said that VIP only orders the best parts so theirs were more expensive, but he could get the price down, which was nice, I thought. I agreed to go forward with the repair. When I called to check on the truck a few days later, they claimed the parts they ordered from the dealership came in cracked and they had to reorder them. I waited, and waited. On day eight, I asked them for a loaner car or a rental car, as I really needed a vehicle. They said no, that the cracked parts were not their fault and therefore they could offer me nothing. On day eleven I called Jim and he said they were still waiting for parts, which I found strange since they are a 7-day a week garage AND an auto parts store. I also live in a city where the dealership is 15 minutes from VIP. I asked to speak to someone above Jim, and he said he would have the district manager call me. That never happened. Jim called back and offered me a rental car. Again, I asked to speak to the district manager, but Jim said he was "unavailable" but that he had just talked to him to get permission for the rental car. Seriously!? I told Jim I just wanted my truck back, and that by offering me the car he was signaling that the truck would not be ready any time soon. I told him I didn't need a rental car, I needed my truck. Later that day he called back to say he was unable to find any rental companies that had trucks but assured me that my truck would be done by the next day. The next day came and went and the truck was not fixed. On day 11 there were more excuses and promises it would be done by the end of the day. On day 12, I again asked for a rental truck but this time I had called ahead to the car rental place to confirm they had one and told Jim this. Jim agreed to pay for the rental. I had the rental truck for two days. Finally, two weeks after I brought my truck there, they called to say it was ready. When I arrived to pick up the truck, Jim was apologetic and offered to bring the price down to $1151, which I appreciated. I was all too happy to drive away at that point, but then my truck would not start. They had to come out and jump it in the parking lot. The knocking on the engine was horrendous. They had not even let the truck run after they did the repair to clear out the debris and to recharge the battery. The bottom line is that VIP was unable to complete a fairly straightforward repair in a reasonable amount of time. While they did offer me a discount and a rental car, it was not worth it."
"I had an unexpected screw embedded in my tire and my dashboard & sound system told me I needed to get immediate help. The Town Fair team was great and George saved the day! As busy as they were, somehow they managed to get me fixed and back on the road within a couple of hours. Great help. Makes me glad I bought my tires here, too."
"I scheduled an appointment on their website for the following day at 9:00 am. A man from VIP called the morning of my appointment at 6:07 AM!!!! Seriously 6 AM. Told me they were too busy to fix my tire. He explained appointments scheduled online are only APPLICATIONS for an appointment. Seems tire repairs aren’t profitable. Not a smart business strategy. My current tires will need to be replaced in 6-12 months. I only buy the best tires but will NOT buying from VIP."
"I was prepared to write a less than positive review, however, I went in to the South Portland location and spoke with the new manager, Jim, and after explaining my concern he was immediately professional and understanding and made everything right. He even offered to let me in the repair shop next time I come in so that I might learn a bit! For the record, I am an older female who basically has no interest in car maintenance so it was refreshing to be treated with concern and respect! Thank you, VIP!"
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