Arts Bike Shop

"Sadly, the new manager of this family business - Art’s son - does not have the same level of kindness or customer service as his wonderful father, who has just retired. After renting our family dangerously faulty equipment (see below), the manager responded to our polite request for a partial refund by shouting at us and aggressively demanding that we pay for the repairs. We’ve rented bikes from Art’s for 10+ years. Art is lovely, friendly, and helpful. We always look forward to catching up with him when we rent bikes for the summer. Unfortunately, Art retired last year and his son has taken over the business and we could not have had a more different experience this summer. My daughter’s family and I rented two bikes + a bike trailer to pull their 3 year old and 1 year old. I was riding with them on the bike path when the derailer on his my son in law’s bike broke and the bike essentially fell apart. Fortunately, neither he nor the children were hurt. This wasn’t the only piece of faulty equipment we were rented, either. The left wheel on the bike trailer was loose and wobbled. We called Art’s and explained all of these issues and were promised a one-day refund (by Art’s lovely grandson, who also works at the shop) for the broken equipment. When my daughter and I went to return everything, the new owner (Art’s son) got incredibly aggressive and threatening with us, yelling at us and accusing us of having broken the bike, then demanding we pay for the repairs. It was a shocking and scary interaction. We love supporting family businesses and regret that we will not be supporting this one again."

"Very friendly front office staff. Equipment seems well maintained. Clear instructions on where to leave bikes after closing time. Prices were very reasonable and location is very close to the bike trail."

"Got my rode bike serviced and back next day (September). Bike felt great and immediately did a long ride. The young man that serviced my bike was very knowledgeable and answered all my questions. This shop is near the north end of the shining sea bike trail and a great shop to get rentals. There was a constant flow of people getting bikes."

"My son's bike seat was loose because the seat post had worn out. Then it fell of his bike on the bike path while we were on vacation in Falmouth. I brought the bike post to Art. He took the time to find the right one - it was used (but in great shape), so it cost us half the normal price. Art threw in a hex key for free when I told him I wasn't sure if I had the right tool to attach the seat to it. Fast, knowledgeable, and helpful guy to have right on the bike path!"

"Art was great. Rented bikes for the whole family for the day, and not only did the bikes work out perfectly, but Art gave us a map with personal highlights to see along the path. Highly recommend!"