Pho Saigon

"Ordered online, they told my husband they had no orders and didn’t accept online. Then they tell us they see it and that it’s almost ready after speaking with beyond menu (their online ordering platform). Get home and the “fresh” spring rolls have days old lettuce (brown and mushy), the peanut sauce has mold on it and the crab rangoons had plastic in it. When we called to get a refund they told us to call the company we ordered online through. Then they demanded we bring our food back. I sent photos of the food to beyondmenu and they refunded our order. Unless you want food poisoning I wouldn’t eat here."

"This was one of our favorite spots for a delicious casual dinner. The SPECIAL General Tso Shrimp was so delicious with delicately deep-fried large shrimp and peppers in a tasty sauce. Went tonight; new owner; everything was bad except that the floor was definitely cleaner. Shrimp were not battered and fried; instead stir fried ... so much so that I had trouble cutting one with my fork. My dinner included half the shrimp of what we have come to expect at this restaurant. Moreover, one shrimp had black tail debris still in it. Sauce was tasteless. Owner was cooking and waiting tables, badly. Sorry but you've lost us with this epic fail!!!"

"Ordered at 5pm, was told 45 minute wait. When I arrived at 545 I was told they never received my order, after the woman running the register showed the owner the order slip right in the kitchen 3 times, he still said he never received my order. While I was there they locked the doors and proceeded to get my order ready. I waited another 15 minutes and they had just finished my order. They followed me out the door and locked it behind me. I live 5 minutes away. When I got home my food was cool, the chicken as you see was only 88 degrees in the middle and the dumplings were cold. I threw all the food out to not risk getting food poisoning. I would avoid this restaurant. They also forgot part of my order."

"Oh boy. Going here was like living an episode of Seinfeld. My friend and I were served water glasses that were filled only 1/4 of the way. It was bizarre. The cook was also operating as the wait staff. He was annoyed at taking orders and literally locked customers out of the restaurant. When they meekly scratched at the door saying they ordered online and paid, he told them to go away. Literally said, “no sorry didn’t see come back some other time!” When then asked for a refund - he told them - “can’t help you- come back in 20 and I’ll have food”. Spoiler alert- they came back in 20 and had to wait another 40. Some poor guy waited over an hour and half for his food to only be told they ran out of what he ordered. At one point flames shot through the back of the kitchen and light screaming was heard. The owner? ran over to the glowing “open” sign to slap it off as a customer approached the door (it was 6pm). I was told by the owner? to not order anything to-go for my husband bc “there is no time”. I had asked right when we sat down. The soup was actually pretty decent - but I didn’t like the mold on my jalapeno- and she wasn’t a fan of the eggshell in her broth. There were three tables in the restaurant with people at them. And maybe 2-3 people who showed up for to-go. It wasn’t like they were swamped. Maybe staff called out and this poor guy was totally overwhelmed and lost? If so- just close the restaurant. I have never seen someone get angry/frustrated at people for wanting to give them business. Also- to the people who were locked out - turned away- and given the wrong food: you guys are awesome. I couldn’t believe how kind and patient everyone was with that man. I have never seen people be so NICE when treated so strangely. You get 5 stars."

"It breaks my heart to give this place a one star. I travel all over the world and I still put their vermicelli noodles salad with grilled pork on the top of my list. I have eaten here ( dine in & take out) many, many times. I never had any issue. Today is very disappointing. My vermicelli noodles bowl missing most of the topping (bean sprouts, fried onions, peanut...) and they charged me extra meat. I'm a light eater. I finished the noodles bowl and I'm still hungry. I don't mind paying extra money. I understand we are dealing with inflation. But please don't lose your good food and good reputation. I don't mind paying. Please don't change. I really like this place. I just hope that it was a mistake. I will try again one time before I call it quit."