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Papa Wheelies
8 Church Street, Wellesley, Massachusetts, United States
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About the Papa Wheelies
Papa Wheelies is a bicycle store located at 8 Church Street in Wellesley, Massachusetts, United States. We offer a wide range of bikes and accessories for all levels of cyclists. If an item shows as "In-Store," you can easily locate it by clicking on "Find A Store Near You." We also offer mid-week inter-store transfers, typically on Tuesdays or Wednesdays, with a pickup time of 1 to 5 days at your preferred location. Please note that all returned items are subject to a restocking fee. We accept payment methods such as PayPal, Visa, Mastercard, American Express, and Discover. Visit us at Papa Wheelies for all your biking needs!
Photos of Papa Wheelies
8 Church St, Wellesley, MA 02482, United States
Opening hours of Papa Wheelies
Monday:
Day off
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 17:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 17:00
Saturday:
10:00 - 16:00
Sunday:
Day off
Reviews of Papa Wheelies
"We were able to find a extra large frame to fit my son. The process was quick and efficient. Lots of bikes in the racks and found the perfect bike for school commuting. Many thanks to Papa Wheelies!!"
"I’ve been coming to this shop for about a year now, as this crew is just awesome! They are friendly, knowledgeable, and very fair. Highly recommend stopping in for any bike needs!"
"This is my happy place in Wellesley. After years of endurance road cycling, Mike got me started on gravel biking, with the recommendation of the perfect bike (giant revolt x) and an amazing place to ride - the Great Divide at the top of the Rockies. And the service is great. In addition to my gravel bike I now bring my road bike here. It’s got a wide gear range and Jose got the shifting working better than ever."
"I’ve purchased a half-dozen high-end road bikes from area shops and never had an experience like Papa Wheelies. We went because of low inventory in the area in an effort to find a first road bike for my partner. In the end, they persuaded us to purchase a bike which we learned was clearly the wrong fit (later independently confirmed by two different certified bike fitters within two minutes of seeing her on it), and which Papa Wheelies unsuccessfully and unsafely modified to try to fit her after we reported that she was experiencing extreme numbness in her hands and had difficulty reaching the brakes. (The bike couldn’t be made to fit—the reach was just too long. Papa Wheelies used a stem that’s incompatible with her bike and is a serious safety hazard to the rider, another shop later pointed out—as did the stem’s own instruction manual.) Here’s how it went: On May 27th, 2023, we showed up to check out the 2022 Liv Avail Advanced 1 that Mike (a manager) confirmed he had in stock before we drove an hour. It’s a jade green color, and Mike said over the phone, “Yes, I’m looking at it right now—it’s a beautiful color.” When we arrived, Mike only had the 2021 model in a purple color, saying that the system had the bike entered wrong. (He also neglected to explicitly disclose that this was an older bike.) Mike watched my partner ride around the parking lot and insisted the size was right. We asked Harold (a manager) if a smaller size was necessary, and he said “absolutely not.” On June 1st, 2023 we went back to the shop after one 15-mile ride because it was clear the fit was off. My partner’s hands were quickly going completely numb and she had difficulty reaching the brakes. Mike swapped the stem for a shorter one, insisting that would do the trick, even though the reach still seemed much too long. Worse, he swapped the Giant stem for Dimension stem that, we later learned from another shop, specifically states in the instruction manual (see photo): “Warning: Dimension stems are not intended for use with carbon handlebars or carbon steerer tubes.” (This bike has a carbon steerer tube). The other shop explained that this can damage the bike and compromise the rider’s ability to steer the bike. Right after this, my partner was diagnosed with a complex meniscus tear and couldn’t ride for a few weeks. In August, she was able to try the modified bike on an indoor trainer and still struggled with the same issue (extreme hand pain/numbness). We saw two certified fitters from different area shops. They said there was no point to a fitting and they’d “be mortified if they sold that bike to us.” They said a bike shop had to be very uninformed, or willfully careless, to put that stem on a bike with a carbon steerer tube. When we called Papa Wheelies to explain and ask for a refund, they refused. Mike eventually made a half-hearted offer that we could possibly exchange it for store credit and said he’d research other bikes they have that may work. When I arrived to pick up the original Giant stem (since we can’t in good conscience transfer the bike with a stem that’s a safety hazard), it was clear that Mike’s offer wasn’t sincere. They told us there was nothing they could do. (Harold told us they could take it back for a $1600 restocking fee.) He was preoccupied with the fact that 3.5 months had elapsed since the purchase (my partner had a knee injury, and it took time to consult other bike shops to fully understand the extent of Papa Wheelies’ errors), and he didn’t seem to consider that: 1) we returned, citing serious fit issues within 5 days of purchase; 2) they made an egregious safety error in using an incompatible part; and 3) the bike is in brand-new condition. The upshot: We have a brand-new, $3200 bike that can’t be ridden by my partner or returned, despite the fact that they undoubtedly knew they were selling a bike that didn’t fit properly. There are a number of good bike shops in the area. Go anywhere else besides Papa Wheelies."
"Excellent customer service! I’m new to mountain biking and they spent the morning helping me choose a bike that felt good and fit my budget. I brought it in two weeks later to have some adjustments made and they were just as attentive and helpful as they had been when I purchased the bike. My husband is a more experienced rider and they are also happy to answer questions about components on his bike and recommend riding routes in the area. I Highly recommend Papa Wheelies!"
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