FootStock,

33 Central Street, Wellesley, MA 02482

"I bought a pair of Slippers while I was visiting Boston. Realized I needed a bigger size once getting back to Oregon. They were kind enough to allow me to send the slippers back and send me the correct size and without the receipt. I will be a returning customer who I visit Boston again. Great quality shoes/slippers and fantastic customer service."

"I have never experienced such awful customer service and such rude treatment before."

"Rude saleswomen full of pretense - they saw I was looking for shoes- I had to like beg to get a size and try things on- when I asked they never had a size avail so I tried other sizes to get a ‘feel’ for what might fit. It was like I didn’t fit the ‘bill’ and my $ didn’t count bc I didn’t look the part. They couldn’t be ‘bothered’ to wait on me. I wouldn’t give them my money if they did. They didn’t even ‘offer’ to order the right size, get my number to call when it would come in, etc. good shoe stores - neighborhood shoe stores that ‘cater’ to this so-called bougie crowd do that sort of thing to help their customers. They copped attitude from beginning to end. You never know ‘who’ you’re waiting on- so don’t be rude. Never underestimate your audience- you showed how very amateur your store and how below average your workers are."

"Footstock is my favorite shoe store and is the only place I buy my shoes. I have been shopping here since Elena opened the store 28 years ago and still have my first pair of Paul Green sandals:-). Her employees are knowledgable and helpful. I always leave feeling great about my purchases."

"I was looking for something specific. When they didn't have it in my size, instead of just saying that, they tried to sell me shoes in other sizes or colors. When I said Thanks, but not interested, the sales person seemed to develop an attitude. Surprised me."