Converse Store,

390 Artisan Way, Somerville, MA 02145, United States

"Best store with the most options for a fair price!"

"Stephanie a was amazing and helped me with the service today I almost walked out with woman’s 13’s but she quickly rectified the situation and made sure I had the men’s shoes for the incredible deal thank her for my business or else I would not had purchased this today thank you and converse is luck to have her thank you"

"Every experience I’ve had at this store thus far has been awesome except my last. I purchased two pairs of sneakers and after one weekend of wear, my partners pair started peeling from the tip of the shoe. It was clearly defective. I called and spoke to a manager ( Alecia ) and she told me to bring in the shoes to take a look. She found my receipt and proceeded to grill me on how sneakers shouldn’t look like this after a week of wear. She clearly didn’t believe the fact the shoes had been worn once. Tons of attitude that was entirely not needed whatsoever. She made me beyond uncomfortable when I was told ( BY HER ) I could bring the shoes back in. She told me that this would be a one time transaction, since she’d “never accept shoes that looked like this” for an exchange. Get real. It’s a pair of sneakers, the white areas get dirty within a day if you walk outside. She never gave me my new receipt or a box. She tossed the shoes in an empty bag and called it a day. Absolutely awful customer service for something that wasn’t my fault, nor the stores. I won’t be returning lol"

"Emily the store manager is amazing. Went above and beyond the call of duty when helping me retrieve a receipt I’d thrown away for a return. Emily went out of their way to find the receipt (which id been told I’d have to go back to the store to get a new copy of) and email it to me. In between they also left me voicemails explaining the Situation and being nothing but totally positive and helpful. Seriously cannot thank you enough!!!!! Converse is lucky to have employees like Emily. Cheers to Emily!"