R & J Autobody & Collision Repair Inc.

"Deer strike resulted in significant damage to my Toyota Camry Hybrid. Tim did an awesome job in making it whole. Incredible attention to every tiny detail.***** Kathy in office was helpful. Owner Jim was clear in explanation of all that was done including calibration. As others have noted, yes, there was a delay in getting parts, but seems this is the norm in auto world right now. Highly recommend."

"Brought my 2022 corolla in for work on passenger side damage. They were trying to cut corners and replace with non oem parts and fix rather than replace portion of frame damaged. Car was claimed to be ready to drive in 10 days and than fixed within the month completely. 5-6 weeks went by and car was still in pieces in the shop. When I talked to Jim he said it would be done within a couple days. It was done the next day and appeared rushed. Body lines are not good anymore and paint has orange peel. Not impressed with the work done. I called and asked about a loud noise when driving. I was told Jim would give me a call back. Never received a call back. This whole time Jim screened his calls. Never got messages back so I would have to drive 3 towns over to get updates on the car in person for insurance purposes. Horrible job and would not trust my vehicle with r and j."

"I had very mixed feelings about my experience. The people there were always polite and from what I can tell the quality of the work is good. The problems I had were all communication based. I called the day I was supposed to pick up my car to be told it wouldn’t be ready 2 or 3 times, when it was “ready” I went to pick it up and it was missing an insert for the bumper that hadn’t been delivered; I came back when the part arrived and had it installed, they called my wife a couple days later to tell her the part came in and I could come get it installed. To their credit they owned their breakdowns in communication. I think with a practice of calling people when they’re cars won’t be ready on time as soon as it’s known, and some sort of system to keep everyone on the same page as to parts and work progress this could be easily fixed. As bad as a two star review looks, I would still consider going back here; They’re good people who do quality work, but call ahead of time to see if the job is done and take a look at it before you drive off."

"Had my 2022 corolla passenger side damage fixed. Took them 5-6 weeks to get the work completed after saying it would only take 3-4weeks. Didn't even look at the car for a month of being on the lot. Then finally realized there was more damage than they originally noticed. Work was average at best with orange peel in the paint. Hood seems misaligned in comparison to drivers side. R and j was attempting to fix parts rather than replace. Jim screens phone calls and doesn’t answer to messages at all. i had to drive from 3 towns over twice to get updates. This is a brand new car and should've had all new parts. Car has more road noise than previous. Car was returned to me with tire sensor light on and they said I would have to bring it to toyota most likely. I talked to jim about a quote for trunk damage. He never got back to me. All around bad experience and would not recommend R and J autobody."

"I don't wish a vehicle accident on anyone, but if you do need bodywork I can't recommend R&J enough. My 2019 Forester was in a minor accident but required repair to the entire drivers side of the vehicle. R&J were amazing throughout this entire process. Hopefully I'll never need their services again, but they've earned my business if needed."