Beacon Sporting Goods

"the number listed for this store will not let a call go through and repeatedly states the line is busy. however, if you made an online purchase, you can reach staff on their website through their message portal -- they are very responsive. online orders are a separate department from their retail store. special thanks to Molly, Karen, and Catrina for helping with my past order."

"I ordered a basketball online on November third and just got it in the mail today. The whole process was slow, and to make it worse the ball arrived in a plastic bag deflated. I was not happy with my experience. Customer service on the phone is lazy and u professional as they didn’t want to go downstairs to follow up with the status of my order."

"I called them (in Quincy) last week to ask for Wilson pro staff 97L tennis racket and I got a very rude response. I had to explain them multiple times about the racket which is fine but the response from the support was rude saying he does not know about Wilson rackets and he asked me to call in the afternoon when their manager mike arrives. So, I did call around 2:30 and the same guy responded, told me that he is mike, who is the manager. This time he noted down the features and cut the call. I forgot to mention that he has cut the call multiple times before the afternoon call. This is highly disappointing. I really thought beacon sporting goods is a good dealer for Wilson rackets."

"I have been going here for years. It's the best place you can go for any sporting equipment on the east coast. They are always willing to help and never had any trouble when I needed to return something if I got the wrong size. Just yesterday I brought my son in to get fitted for baseball. I was $30 short on the price and instead of having me put the bat back, the gentleman at the counter told me not to worry about it. I have never received such amazing customer service. You can truly feel the 'mom n pop' attitude in the store. I highly recommend it"

"I have worked with Beacon Sports for my entire career as an athletic director (32 years). They are exceptional! Prices are always more than fair and they care. This is a business with a heart. Just yesterday, I walked in to visit and buy a basketball for a homeless child. Without hesitation, Frank donated the ball! And, the young gal receiving it was overjoyed. Bobby and Jon will take care of your teams and do so with flexibility and savvy."