Brooks Brothers

"Very rude staff. I earned some reward points in previous purchases but they just didn't allow me to redeem the reward. I argued citing their terms posted online but the mid-aged men at checkout just kept interrupting and said they don't offer any discounts other than listed in the store..."

"Wouldn’t allow me to exchange a shirt because the tag was missing, but I had the receipt. I bought the shirt from the exact same guy 3 days prior. I didn’t even want a refund, just exchange for a different size. I spend thousands and thousands of dollars at this business but they couldn’t swap a shirt, so I’ll take my business else where"

"Classy touch to gentlemans and ladies fashion from N.America. This store is my favorite Brooks Brothers location in N.E. The manager lady was very helpful did the best she can to exchange my cardigan. Thanks again."

"Amazing!!! My Grandson was absolutely thrilled to be purchasing a shirt from Brooks Brothers and the wonderful staff did not disappoint. They measured him and he was able to purchase a shirt that fit him perfectly. Unfortunately, he didn’t have luck with trousers but at least he now knows where he can go for a beautifully fitted shirt."

"Since some of the reviews weren’t so good, here’s my experience. I went in to buy a suit and was helped right away. I got what I thought I wanted and left. I bought two suits. After review I realized I didn’t like the style of the suits, not because they were bad but because of how I was going to use them (solids for casual vs. patterns for business). The next day I came back to return them. The return process was super easy. Not only that, but the guy that helped me really knew his stuff. I left with exactly what I wanted. I saw some reviews that said they did not get great service, all I can say is that I did great great service from a knowledgeable and friendly staff."