Shoe Dept. Encore,

Billerica, MA 01821

"This store is gem, always helpful staff and a wide variety of footwear. Usually a sale going on too. Easier to shop than box stores. Winter is coming!"

"Good customer service huge selection even retro sneakers available"

"We went there because as school year is approaching and my kids are growing, we needed to buy new shoes for them. When we arrived I asked one of the cashiers to help me measure my 3 children's feet. She couldn't give me an accurate size, but at least she gave me a close enough size for the 3 of them. So, while shopping we had to get several boxes to see what size was going to fit them the best. While we are doing this, I noticed that the two cashiers in front of the store are starring at us angrily. And when I mean starring, they wouldn't even hide it. I felt awkard, but honestly I just brushed it off and continued doing our shopping. I gave them the benefit of the doubt, and thought maybe they were only having a bad day. After we chose the right sizes and shoes for the 3 of the kids. We put all the shoes that we did not want back on the shelves, and went to pay our shoes. When we approached the cashiers to pay. One of them started yelling me to come to the cashier. I gave my place to my 2 friends and mother that were also shopping with us, because I had many more boxes of shoes and my checking out was probably going to take longer. I noticed that my friends, and mother were also being rushed and being treated rudely. When cashier number 2 finally calls me(a skinny girl with short hair) I approach her and she is yelling looking angry at me trying to Rush me as well. At that point I felt attacked and I asked her if there was a problem. She just said "no" but continued to Rush me in every step of the transaction. She looked angry, I looked at the manager( I assumed it was the manager, a white man at about 50ish years old)and told him that I didn't understand what was going on but if the problem was with the kids. Taking kids out to shopping was not easy. However, my kids were well bahaved. The sat the whole time. He smiled and said that he understood that, because he was once in that position. However, a lot of kids just go there to make a mess and leave a big mess behind. I told him that was not our case and pointed at where we were shopping, showing him that no mess was left behind by us. I felt that the manager did not even aknowledged the problem with his staff. He made me feel with that comment that the behavior of the two female employees was acceptable and that my children and us were not welcomed at the store. The two female employees ( the skinny girl and a short girl with curly black hair) were rude since the beginning and I left shaking the store by the treatment we got there. We were harrased, followed the whole time and treated rudely and poorly. I ALWAYS try to be nice with any customer service. But, the way my family, friends and I were treated there felt like we were singled out and harrased. I did not see any other customer being treated and watched as we were. Horrible customer service from the manager to the other employees. Do not go there!"

"Shoe selection is good. However, the experience is the worst. They watch and follow you like you're about to steal. The first time a girl followed me entire time I was in store and the second time a white older guy was pretend fixing the boxes wherever i went.I have been here couple times and spent over two hundred each time . I went to return a pair of shoes, which was still packed just like i got it. The guy at the register inspected them thoroughly before he even said anything, he was super rude to me and he asked for my address, phone number to refund the money. There were 6 people behind me in line. Never going there again. Based on the other reviews it seems like its a regular occurrence."

"Pretty good prices on sneakers for kids and adults..got my daughter 2 new kicks for under 100.Adults as well have a good selection from work ,jogging,sports,woman shoes,etc."