JD Sports,

75 Middlesex Turnpike, Burlington, MA 01803

"I had the worst experience with a guy who works here named Jameil at the front desk. He mentioned I cannot try shoes displayed on the wall after “I tried them on”. I then asked him to get me a pair that I could try but he gave me the same display shoe to try. What was the whole purpose of the point he was trying to make? Later he started behaving rude and declined to help all because he thought I cannot try shoes if I don’t want to buy them. Like what on earth? Since when did this mandate come to existence ? He was incredibly rude and was not helpful at all. He had a disrespectful tone and was using inappropriate swear words while asking me to leave the store. SWEAR WORDS INSIDE THE STORE! I left the store disheartened and he came back yelling and swearing outside the store at me. I felt so threatened by this guy. Totally recommend people to avoid communicating or interacting with this guy. Please know how to treat your customers!"

"Terrible service. The associate helping me was very nice and very apologetic but no one else was helping her. I went to the register and was shooed away by the cashier because I didn’t have the box or the matching shoe I tried on. She waved me away, and I had to find an associate who told me to wait for someone to bring my shoe out. I wasted 25 minutes waiting for the shoes to come. When I eventually got my shoes, the cashier was very rude to me again. This was at the Burlington mall location"

"Terrible service, I bought a sneaker from this store and they didn't want to exchange it, claiming that the sneaker was used, which is not true... I will never buy from this store again"

"I went into the store today at the Burlington Mall. I took a shoe off the display to try on. I walked towards an employee to ask for a different size and he goes "Man, why are you trying on the shoes on the wall? Now you get them dirty so no one will buy them." and then starts murmuring to himself. I wasnt even walking around the whole store with them. Are you serious? Since when can you not try on shoes here. Bizarre interaction, is this the new policy?"

"Awesome customer service. I was there yesterday May 15th and the employees were awesome! Talked Basketball with me and my son's and brought out the new Tatum's to show us them. Young guys but really personable! Great experience all around and my son's can't wait to wear the new Tatum's in a game! Thanks"