Ripley and Fletcher Ford

"OK. So I purchased My 2017 Ford fusion brand new car’s been great bulletproof. Unfortunately there was a recall on 2013 through 2018 Ford fusions the flex line on the brakes. I’ve dealt with multiple other Ford dealers in Maine, and they’re all scammers. Even though this was a recall, these guys were excellent punctual, who went above and beyond. They even have four chains parts. Maybe they didn’t have to push for but they did take my car if even better. This was probably the only dealership I’ve walked into that I didn’t feel like I was being approached by a sleazeball. For lack of a better term the only way I can explain this dealership is it actually felt kind of Homie. Prior to me going there I had heard this specific Ford dealership did Excellent work, and that they were honest. Just basing my recall experience with them I tend to believe that statement. When it comes time to buy a new vehicle does definitely be one of the top contenders."

"Friendly and attentive dealership. I have bought 2 vehicles here, including a special order which was a perfect experience. Service department is fast and efficient, they even put the seat back to the original position which is exceedingly rare. The first oil change service is included with purchase. I do my research ahead of time, and Ripley's found discounts and incentives that were better than ford Z-plan. I would not hesitate to buy here again."

"Purchased a vehicle at Ripley and Fletcher. Third service, this one with tire rotation. Been waiting for over 3 hours. But not as bad as the other guy who waited for 2.5 hours only for them to say we had to order parts we don’t have that. I guess I didn’t realize it took 30 minutes plus per tire for a rotation. And the bill$$$$$$$$$ way too much. Oh and by the way my first FREE service they did a complete service , rotating tires??? I bought extended warranty, can’t wait to see what that DOES NOT cover. Happy new year!"

"The owner Joe Galletta, loves what he does. But, loves his customers even more. I would never consider buying anywhere else. Normally I rank buying a new car right up there with root canal. Ripley and Fletcher Ford makes the process virtually painless."