Panera Bread,

759 Turner Street, Auburn, ME 04210

"I've gone 3 times so far and every time there is a mistake. I went when it was dead once and still a mistake. And I am sure management, if they read this, will blame the non-English speakers but it's not them. It's the people running it. There is no discipline and it seems like an air of superiority. I'm bilingual and can understand the workers and they are not comfortable there but it is what it is people work to eat. But this place has been a noticable disappointment. It needs to train it's people in charge."

"Definitely a better fast food choice if you're healthy. A little pricey, but you get what you pay for. Delicious!"

"I got a yummy sandwich and the girl Michaela was sooo nice at the window. She had excellent customer service and the sandwich was delicious. She deserves a raise and a half!"

"I work across the street in the Auburn Mall, and I occasionally come to this location for my lunch break. However, almost every single time I have ordered from this location, I have not received what I ordered or have had another issue. While I understand that the food industry is fast paced and folks can be forgetful, their poor service is not an exception, it is the rule. Over the last month alone I have had these issues: 1. Hair in my macaroni. I opened the lid and stirred. It was not mine. (Pictured below.) 2. Today, I ordered a Tuna Salad Sandwich and received a potato salad sandwich (?). (Pictured below.) 3. My order was stolen off of the pickup shelf. I understand this is not something staff can fully control, however, I feel as if there should be some verification system in place for Rapid Pick-Up. A staff member quickly remade my order, but I ended up only having about 15 minutes to get back to my workplace, and eat. 4. Multiple occasions where my side was incorrect or not included at all. 5. Multiple occasions where my food was made incredibly sloppily, and couldn't pick it up to eat it because it was falling all over the place. While most would simply turn around and head back inside to inform staff about these errors, I can't. I'm on my lunch, which is usually limited to 15 minutes to half an hour. I simply don't have the time. However, I feel that the Rapid Pick-Up customers shouldn't have to turn around and ask for corrections-- it is called Rapid Pick-Up for a reason. I don't take any pleasure in writing this review, as all the staff I have interacted with at this location have been friendly, kind and understanding. They are doing their best to deliver me my lunch, and make my experiences there pleasant, but they continually let me down when it comes to my actual meal. I am simply writing this in the hopes that someone at this location will see it, and improvements will be made."

"Ordered a curbside order with one drink. She came outside to give us the bag and it had an empty cup in the bag. Why would I order curbside if I wanted to go inside for a drink? Then she didn’t even apologize for the mistake. Pizza was cold , sandwich was thrown together and the prickly pear drink was disgusting . Note: we stay only 3 minutes away so there’s no way the food should be like this and we picked it up 4 minutes after notification it was ready."