Party City,

34 Cambridge Street, Burlington, MA 01803

"12/12/23 it’s around 4:24pm I was there at store only one peruse the register I bought two item was waiting only few people but took more then 25 mins and the table cloths was top and I couldn’t reach I was looking for person who works. Horrible service at this busy time of the year."

"I was there on 9/30 and it was the worst and horrible experience ever. Staffs were terribly rude. Also, they ridiculed customers who spent much money on balloons and party stuffs even it is the main business of party city. I will never drop by this place again."

"Horrible Experience at this store ! I swore never to go back again here. The manager was horribly rude. He couldn’t explain the bill and when we asked him to cancel the transaction and bill us again he got super pissed and was quite rude. The other guy working was nice, it was the manager who is obnoxious. I will go to Target, Michael’s and Below 5 which are in the same complex for any of my party needs but I am NOT taking my business to this store. Thanks to the manager’s behavior the store has not just lost my business but also my friends who live in the area."

"The store staff was AMAZING and would get 5 stars! They were helpful as we put together the 4 bundles of balloons for a party I was hosting. My only complaint was the fact that the balloons were not fully attached to the weights. I had a very expensive balloon arrangment float into space shortly after I wrapped it around my mailbox post, assuming the strings had to also be connected to the weights. Please make sure the balloons are attached and the weights are enough to counter the heliums. Its basic physics! The Delivery was lacking at best. The balloons arrived in two different vehicles / delivery drivers. But they didn't know about each other. When asked why I had half the order, the man couldn't tell me (and didn't speak english). The second half arrived a short term later. Thank goodness. May I suggest you ensure that split orders are communicated with the drivers?"

"Great store, very spacious and clean. Super easy to find what you are looking for. Staff is extremely helpful, patient, welcoming and knowledgeable. Greatly appreciate being pointed to and brought to exactly what we were looking for. Made the shop so much quicker and efficient. My niece thoroughly enjoyed the pack of kazoos and animal balloon kit with instruction booklet. Thank you so much."