Citizens Supermarket Branch

"I had the pleasure of working with Jane today and I’d just like to say, she was an absolute doll! I explained on the phone that I would be on a time crunch, and Jane offered to pencil me in for an appt to ensure that I was in and out. I’ve never received such excellent customer service from a bank before. The process took longer than I expected, so I left for an appt and when I returned, she got on the phone immediately to continue resolving my issue. She was personable and spunky, definitely made the situation less tedious."

"I went to the Stop & Shop branch and Whitman mass. They have a new manager I think assistant manager such a young gentleman. He was very pleasant accommodating, and he helped me with some problems on my checking account had great patience, and was very knowledgeable. I hope he stays at that branch. He is wonderful."

"I had an issue with the branch manager stating that he would assist try to assist me with an issue with my checking account when I had the time. When I went back 10 days later, he was at lunch . I asked for him to call me back by the end of the day and he didn’t. Almost by the end of the next day, I still hadn’t heard from him so I called. When I spoke with him, he acted as if he never said anything to me about helping me in any way! I said why did you bother to tell me to came back and talk to you if there wasn’t anything you could do for me and give me your card? I ended up hanging up on him and calling corporate. I am NEVER going back to that branch again!"

"My name is Janet and I would like to thank the staff at the citizen's bank in the stop n shop in Whitman mass, every month I go their n cash my state retirement check and they cash it without any problems. The fact that I don't even have an account with them they still cash my check. My own bank Rockland trust and bank of America will not cash them even though it's government state check n by law they are required to. Citizen bank in Whitman staff are respectful, professional, and curtious everytime I go their. Keep up the great work !!"