Chipotle Mexican Grill 255 Main Street, Cambridge, MA 02142

"My online order was 55 minutes late and still not ready. After checking in with them 3 times, and each time being told another 15 minutes more, I asked if they could just cancel it since I was just told again that there were another 5 orders ahead of mine and another 20 minutes wait at least, the lady working on online orders rudely told me to do it so myself online. But guess what, Chipotle's website has no way of canceling any order without "Contact Support", which leads to nowhere and one is stuck in an endless loop. Calling the store directly led to the same lady picking up the phone and hanging up on me right away. How nice!!"

"Fully, realizing that I may sound like an old person, which I am not, but the music is way too loud. It’s a restaurant not a nightclub. My coworker and I could not even hear each other as we were standing there waiting for food. We did a Web order for a late afternoon pick up. They were 10 minutes late over the pick up time though the place was pretty empty. Just nobody was monitoring the screen."

"Terrible service at this Chipotle. One server added salsa I didn’t want and when I pointed it out she tried to pick it out with her fingers. When I asked for a new bowl, she gave me the skimpiest portions imaginable"

"Consistent Chipotle quality food. The staff is helpful. However, this is the least clean Chipotle I’ve been to. The restaurant floor needs to be swept. And the food serving countertop needs to be wiped. The restaurant looks dirty and the ambient is not appetizing. Not recommended."

"Always a solid healthy spot for consistently good food options the new chicken Al pastor was really good doubled the meat and added the guacamole and cheese along with their hot salsa(not that hot) and peppers n onions delicious it was at 9:20 so it was a bit dirty and and looked like it was in need of a good cleaning but the food was solid! Also put some of the Tabasco for some extra heat"