BJ's Tire Center
42 Colrain Road, Greenfield, Massachusetts, United States
About the BJ's Tire Center
BJ's Tire Center is a one-stop shop for all your car repair and tire needs in Greenfield, Massachusetts. Located at 42 Colrain Road, this institution offers a wide range of services including tire sales, installation, repairs, and maintenance. Whether you need a quick fix or a full set of new tires, the expert technicians at BJ's Tire Center are here to help. With a commitment to quality service and customer satisfaction, you can trust that your vehicle is in good hands at this trusted car repair store.
Photos of BJ's Tire Center
42 Colrain Rd, Greenfield, MA 01301, United States
Opening hours of BJ's Tire Center
Monday:
09:00 - 20:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 20:00
Saturday:
09:00 - 20:00
Sunday:
09:00 - 18:00
Reviews of BJ's Tire Center
"My tire continued to lose air after being inflated several times. I called BJ's Tire in Greenfield, MA explained the situation, and was placed on hold. The hold time was so long I had been transferred back to Member Services more than 3 times. At this point I knew I'd receive better results in person. I got there, and no one was there waiting prior so I was able to get my car on the jack which is when he discovered what was causing the leak. In the pictures you can clearly see the holes on the line for being replaced vs repaired. However, due to my tire not being in stock and needing something on an emergency basis I was given a temp repair. Was told that the tire would be ordered Monday morning. Cool. Monday gets here. I received no call back. Nor did I receive an email regarding Saturdays trip for the repair done to my tire. Instead I call back Monday, and left a msg with a Sup/Mgr (Mimi) as the tech (Jerry) was on break. Tuesday comes and I get a call back asking me for proof of the visit, which I couldn't provide as an email was never sent, but I signed a document confirming I was there. It was later located and I was informed a Hazard Claim had not been submitted, as I was told this was done Saturday where the tire would be covered at $200.00 leaving me to pay $5.99 and whatever taxes associated w/ the tire. If the claim had not been submitted how would I know the amount that was covered along w/ my out of pocket towards the claim? Now all of a sudden I'm given the generic there is nothing we can do until the tire starts leaking air again. This is unacceptable and I can see me not being a return customer if not to get a replacement tire. But due to this being the closest BJ's Tire in my area I feel screwed. I do not recommend BJ's Tire, although I love the Wholesale shopping experience. Tire in question is Michelin CrossClimate priced at $205.99 each."
"The staff is rude. He work horribly. I WONT NEVER COME HERE FOR TIRE. I called before coming, we talked about my flat tire, I didn’t know it need to be repaired or replaced. He said Ok come next day and he’ll help. We didn’t make appointment (my biggest mistake). When I came on last Sunday, I waited 45 mins for checking my flat tire to be repair or replace. A lady came after me but got checked first, that’s why I had to wait for 45 mins for just 1 look at the tire. It’s OK, I wasn’t busy. He told me that my tire have to replace, center didn’t have that tire here. He took note about my tire’s information, and promised to check the tire available online, make the order for me, and call me about it at the end of the day. He didn’t make an appointment for me but told me to come back on next Wednesday afternoon for replacement. So I just left the center and waited until Wed. I feel kinda weird about this, I called ahead on Wed to check about my tire in center yet. He said call back on Fri. He didn’t ask my name or my car type or whatever about it. I waited until Fri and called again. He started dragging about they don’t do order there, I need to purchase tire at store with receipt, I didn’t make appointment so he has no idea what I’m talking, can’t do purchase over the phone, come back to center to check what tire I have for ordering.I told him I have spare tire and it took me 36 miles every time I go there and back. I can’t go again just to check what tire I have and come back home since it was already done on last Sunday. And come back there again 3rd time for replacement. He not even say apologize for his mistake to forget what’s supposed to inform me at store or making purchase of ordering tire before I left or contacting me about the service. He keep saying like my fault to not purchase tire at store when he checked tire on last Sunday, so he doesn’t have any tire for replacement. It was a week and no tire for me to replace. He have no record of my car or put any effort for it just because he didn’t make appointment for me. He even has some racist words and complain my accent. I rather to pay higher price at somewhere else that work with responsibility. Thanks to make me struggle 2 more weeks."
"I've been getting my tires here for a long time and they stock good tires with after -installation perks that make this a great choice. I just got a full set and big thanks to Dustin for doing such a good job taking the time to properly polish the contact surface on my rims and staying late on a holiday Sunday night to finish the job correctly."
"This review is more concerning the Tire Center than the rest of the club; the rest of the club is great and we come here often. My fiancé and I bought my winter tires here last year, and that process didn't go well. We ordered them IN the store, and the sales associate gave my fiancé a very difficult time with the current promotion that was happening. They had to call a manager over twice to get the situation resolved, and then, they never called us when the tires actually came in. We waited two weeks and finally called them, and the associate who answered said they'd been there awhile. Great. When I tried to make an appointment to get them ON the car, they couldn't get me in for another week and a half. Okay. Fast forward to trying to get the winter tires off the car. I made an appointment IN store for 10 am the next day. When I came in, there were a few people milling around having a crisis because they wanted to order tires but the prices were different online than what the associate was telling them. (Sounds like what happened to us months ago, so this is still a problem.) Manager has to come override everything again. The guy gets me signed in but my 10 am appointment doesn't actually start til 10:30. Not like I had other appointments or anything to do this morning. Then he asked me for a receipt for the tires I bought here. That's at home, nobody told me to bring it when I was here yesterday making the appointment. So now he's making a big deal saying if he can't trace my tires he'll have to charge me more for the switch. Do you not have a computer right there that tracks purchases? We gave the first associate all sorts of customer information last year when we bought the tires, so you'd think they would have used that information to create a customer profile to track purchases. Nope. The associates here seem very unconcerned with their customer service (or lack thereof) and while it is one of the most affordable places for tires in Greenfield (if you're a BJ's member), you'll almost certainly pay for it in frustration. Plan for at least a couple of hours when you make an appointment, at least that way if it takes less time you'll be pleasantly surprised. And updated for putting the winter tires back on - they still don't have an online system for tracking purchases; their records are invoices piled in a box in no order whatsoever. And there is still just ONE person working at a time apparently. I had an appointment at 2:15 but several people have been in to ask about purchasing tires so ONE of my snow tires is on after 45 minutes. I don't think we will be purchasing my new all seasons here."
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